Microsoft exchange

Local support project where I did migrations and upgrades for
computers using tools like Altiris and ServiceNow to install apps, jobs, tasks for decommission, replacement and re-image computers for IFF company. Local and remote troubleshoot issues (Windows OS, MacOS, MS Office apps, Skype for business, SAP, Zebra and HP printers) for end users.

Achievements: Over 100 technical cases resolved and more than 50 computers decommissioned.

Support Engineer for Exchange Server, extensive knowledge of Exchange
on-premise which apply to support different Latino America customers with their respective environments by performing remote troubleshooting with knowledge in PowerShell, Active Directory, o365 and Outlook.

Achievements: Over 200 Exchange Server technical cases resolved with elaboration/replication of an action plan and supplied direct user support in high pressure through effective and accurate written/oral communications, opportunity to take premier and critical cases even I was L1