It architect

New operation analysis, process mapping, design of best fitting solutions for each operation, data gathering.
Resource and process improvement, workflow automation.
Technical documentation, functional requirement follow up.
TMS configuration (OTM).
Team coordination, task management, progress measurement.
Scenario analysis, design of solutions, technical documentation, task progress follow-up to ensure deadline archievement.
Detection, analysis and solution of issues of the platform.
Training to end users.
Master data collection for new deployments.
Implementation and support of OTM, design of functional requirements, QA testing at a end-user level. 

Remote and on-site technical support to plants at Mexico and South America (Help Desk).
Monitoring and documentation of tickets.
Design and execute QA test cases.
Implementation and support of a SAP-based internal application for CEMEX Concretos plants nationwide, migrating the PLC file system (Linux based), remote support to all the tools involved to plants.

Monitoring, documentation and solution to tickets, warranty management.
Training to new employees and outsourcing elements.
Responsible for warehouse and inventory.
Networking department – Team leader
Technical support to POS Terminals, thermal printers and general technology devices, work alongside with architects and contractors to make a plan for structured cabling for voice and data, rack mounting/patching