It account executive / sr service delivery

Client Executive acting as primary focal point and accountable of all activities related to contract management, business controls, revenue, cost, gross profit, growth objectives and actions to improve overall customer satisfaction; building and maintaining strong client relationships with all levels, as well to work with client to identify their business objectives, priorities, critical success factors and translating customer requirements into form09al agreements, establishing value solutions, and leading efforts that culminate in client satisfaction.
FERROCARRIL MEXICANO
Sep 2016 – Aug 2020
My focus is on re-negotiate and sign new extension contract with variety of services including, mainframe management, operations and technical support, database management, MQ services and implement new disaster recovery solution.

NISSAN MEXICANA 
Jun 2019 – Aug 2020
My focus is on re-negotiate and sign new extension contract with variety of services including mainframe management, operations and technical support, database management and MQ services, keep and improve disaster recovery services and hybrid cloud solution for mainframe services. 

OPERADORA ROMANO 
Junio 2019 – Aug 2020
My focus on improve gross profit with cost reduction actions, Delivered IT services according to contractual commitments and update writer contractual contract and manage IT infrastructure services with delivery of managed operations so that services are provided consistently, ensuring compliance of over service. 
TELEFONOS DE MEXICO 
Sep 2016 – Aug 2019
Delivered IT services according to contractual commitments and update writer contractual contract and manage IT infrastructure services with delivery of managed operations so that services are provided consistently, ensuring compliance of over service.  
BANCO SABADELL MEXICO 
Sep 2016 – Aug 2019
Focus on growth account services in Mexico, increasing revenue in 150%. First bank in Mexico with Cloud and Kubernetes technology enablement infrastructure to attend increase capacity on-demand and services provided from India. Specializing on Cloud and Kubernetes Technology. 

GNP Seguros
Delivered IT services according to contractual commitments and manage IT infrastructure services with delivery of operations so that services are provided consistently, ensuring compliance of over 70 performance indicators, as well as manage operations and data center services including: Mainframe (+5,000 MIPS), print center (5 high-volume printers), Windows, Unix and Linux servers (+900 servers), SQL, DB2, Adabas and IDMS databases (+1000 BDs), storage management (+250 TBs) and support business applications (+250 web applications in +300 WAS server) plus the following services: help desk (24/7), end user support (+6,000 users), service management using best industry practices with ITILTM. Manage a staff of 100 with 6 direct reports and reporting to the IBM Service Delivery Director.

INGENIERIA EN COMPUTACION