Information technology

Responsible for managing an IT department of eleven employees (Developers, DB Administrator, BAs, Help Desk Technicians and Time Attendance/ Payroll).
Responsible for develop, document and maintain the overall IT strategy of the organization, to better support the business strategy.
Responsible for the annual IT budget.
Identify and analyze business activity patterns to understand future demand levels.
Help design services to meet organizational goals and the ability to meet business results.
Responsible to ensure the availability of adequate resources at the appropriate levels of capacity to meet the demand for services.
Anticipate and prevent situations in which the demand for a service exceeds the ability to deliver it.
Aid in the development and review of SLAs, contracts, agreements or any other document for IT suppliers.
Ensure that good value for money is obtained from all IT suppliers and contracts.

Responsible for managing an IT department of three employees (Developer and Help Desk Technicians).
Responsible for develop, document and maintain the overall IT strategy of the organization, to better support the business strategy.
Responsible for the annual IT budget.
Help design services to meet organizational goals and the ability to meet business results.
Aid in the development and review of SLAs, contracts, agreements or any other document for IT suppliers.
Registration of all relevant details of service requests / incidents, assigning prioritization.
Resolve incidents / service requests.
Keep users informed about progress.

Radius, AD, WSUS, Print Server Administrator.
Local Developer for standalone systems.
Responsible for provide an interface for users to request a service.
Incident Control Administrator (Managing the life cycle of incidents and problems).
Responsible for keeping stakeholders informed about the current status of issues and advising on workarounds.
Responsible for managing escalation of issues, if they are not resolved within a defined timeline.

Responsible for making available applications and systems which provide the required functionality for financial department.
IIS and DB Administrator.
Accounting Report Designer.

Incident Control Administrator (Managing the life cycle of incidents and problems).
Responsible for keeping stakeholders informed about the current status of issues and advising on workarounds.
Responsible for managing escalation of issues, if they are not resolved within a defined timeline.

*CENEVAL RESULT
Outstanding Grade.