Delivery manager / gerente de sistemas

Sr. IT Delivery Manager; people and business management, strong leadership and communication skills; independent decision making, effective at building culturally diverse, team-centered operating units, proven capacity in strategic thinking and team work; successful in delivery of profitable growth and in achievement of financial targets; effective cross-functional and cross-country delivery of service; innovative project implementation and solution building for value added customer services. Conflict resolution and negotiation, risk assessment and mitigation. Strong methodology and industry standard knowledge for IT Management, Governance and Compliance. 
•	Deliver and responsible for Data Center, Workplace, AMS, Communications and Cloud Services.
•	Manage Up to 25 resources and multiregional. teams
•	Deliver Services for Mabe, Texel, Royal & Sun Alliances, FEMSA, Bimbo, IMSS, ISSSTE.

I am in the Solutioning Area and my main role was to develop winning proposals for new customers, also to renew or grow the business with the existing customers like Metrobus, STC Metro, and tolling business.

•	Support the sales area for qualification process, build the bid budget, client facing.
•	Supporting all the business (sales and technical) in Latin America.
•	Develop new services based on the Latin America market.
•	Part of the US team for develop new initiatives.

I was in charge of Managed ICT Bids; I drove my team and my organization to a probed global services model that supports THALES to become best IT Company.  The model would bring more local and regional opportunities and therefore renew or growth.

•	Support the sales area for qualification process, build the bid budget, ensure the governance process is followed, report forecasting, client facing.
•	Establish a strong relationship the internal areas to develop competitive proposals.
•	Using the existing portfolio of worldwide services to design attractive solutions to grow the business in the local and regional market.
•	Increase revenue by leveraging services and reducing costs. 

I was in the Bid Managers Area and my main role was to develop winning proposals for new customers and also to renew or grow the business with the existing customers like VW, Banobras, Fonatur, Prendamex, Grupo Vitro, GDF Suez. Develop new services such as Cloud or IaaS, in 2013 the revenue was 113 million usdls (annual). Direct reports 4 Bid Managers and 1 Content Manager.

•	Support the sales area for qualification process, build the bid budget, ensure the governance process is followed, report forecasting, client facing.
•	Increase revenue through attractive service offering that’s include Cloud services, SAP services and IaaS.
•	Define partners that could deliver competitive and high quality services in our proposals.
•	Support the sales area in client presentations at any level (executive, technical, etc.).

I was in charge of Bid Managers/Solution Architect´s Area and my main role was engaged current and new customers, in order to gain market share, consolidate and renew contracts implementing new services with customers like HSBC, Henkel, Royal and Sun Alliance, Grupo Pegaso, Soriana, that represent revenue growth 25MUsdls (annual). Direct reports 2 Bid Managers and 2 Solution Architects.

•	HSBC Contract renewal (field and site support services) – 25MUSD.
•	Lead the first virtualization server solution in Unisys Mexico for Royal and Sun Alliance (Data Center Services) – 4MUSD.
•	Henkel (Telecomm and NOC Services) – 1MUSD.

Manage Professional Services team across Mexico, which generates a 60% of the whole annual revenue of Informática TESI in México. Responsible to growth opportunities with IMSS and ISSSTE accounts. Health Care Solutions sales amount is $ 10 Million dollars (annual). Direct reports, Program Managers, Consultants and Site support team.

•	Lead the first Imagenology Solutions implementation in IMSS Nuevo León with the integration of many partners like Fuji, Barco, RIMAGE, Reactivos S.A., Dell.
•	Win the IMSS RFP with the TESI Health Care solution in 25 Clinics and Hospitals in Mexico City.

Solution Architect, Solution Designer and Delivery manager for Outsourcing proposal including Midrange Services, Telecomm Services, On-site support Services, Storage Services, Help Desk and Call Center Services.  IT consulting skills, user support skills, projects presentation, users training, technical writing, sales process. Responsible for Delivery Services in TMM, Texel.

•	Lead the Novell to Windows NT migration across all the country for Seguros Monterrey
•	Project Manager in building a Data Center in Costa Rica for Prosix. Prosix was a company that processed credit card transactions, that’s why it became a very complex project for the delivery times of equipment by providers in the country, I had to be made very aggressive negotiations to meet the agreed time.
•	Win the SITyF contract, the first Government contract for EDS México, which represent $24MUsdls.
•	Lead the Contraloría de Colombia proposal, the first Government contract for EDS Colombia that represents for EDS Colombia of $10MUsdls.