Asistente ejecutiva / executive assistant / asistente de dirección

Responsible for controlling the President's professional and personal agenda. Administrative support to the other directors. Travel management of the entire team, preparation of travel budget, control of expense reports, support in organization of events; preparation of presentations, planning meetings. Representing the President in calls and meetings when he is unavailable. 

Shipboard experience in the department of Guest Relations. The function's usual activities included serving as a key point of contact for guests, responding efficiently to requests, and handling a wide variety of inquiries, including booking excursions for the Neptune lounge when. I served as a Neptune Concierge, restaurant reservations, financial transactions, currency exchange services, among others. 

Shipboard experience. First point of contact to guests, assisting in the event of complaints and possible problems during the stay. Help with boarding and disembarking formalities, assistance to immigration officers, control of cabin occupation, lost and found objects, and assistance with lost or damaged luggage; simple financial transactions such as credit card registration, cash payment, currency exchange. Responsible for welcome lectures in Spanish and Portuguese. In charge of analyzing guest´s comments for the final cruise report to compute and control quality and update KPI, in pursuit of excellence in service. In my third contract I was assigned as a Concierge, providing support for VIP passengers and special suites. 

Knowledge needed to manage hospitality businesses and lead the industry into the future. Hands-on skills in hospitality management, as well as key business insight.

Executive language training for busy professionals, who want to learn or improve their English in specific areas, to enhance their careers.