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Major incident manager

Ale*** ***** (XX años)
IT Systems Manager en CompuCom
Instituto Politécnico Nacional - Escuela Superior de Ingeniería Mecánica y Eléctrica
Ciudad de México,
Ciudad de México
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Experiencia
IT Systems Manager
CompuCom
ago 2018 - abr 2020 
✓ Ensure service delivery execution, focusing on time delivery, quality and Customer Satisfaction (Managed Services).
✓ Maintain performance measurement aligned with KPI's/SLA's.
✓ Implement and maintain operational standards, processes and best practices for service delivery.
✓ Leading & managing 1st and 2nd level operations teams securing staffing, workload, operations improvements, processes adherence.
Formación
Telecommunications Engineer
Instituto Politécnico Nacional - Escuela Superior de Ingeniería Mecánica y Eléctrica

          
        

        
        
        
        

          
Idiomas

          
          

            Engllish - Advanced (Oral/written)
          

          
        

        
        
                  
        
      

      
      
    

    

      
      

    

  

  
  

    

      

        
          
      

      

        
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