VISEO - SPAIN

VISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling.
With team members working on four continents and a turnover of more than 265 million dollars, VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach.
Our Digital Retail entity aims to help our customers in their POS, Omnichannel, and e-commerce projects (rollout, new implementation, or support on new and existing applications).
To strengthen the activities of our team, we are looking for a Retail Operation Engineer  to work with our clients and contribute.
Within the dedicated Retail Operations team, you will.
Handle tickets in the Service Now tool while adhering to SLAs.
Enhance operational monitoring procedures.
Define, evolves, and/or implement technical or functional monitoring services for the Retail scope, especially to accelerate the automation of incident detection and resolution.
Be responsible for hosting and operating Retail Solutions Drive technical projects (e.
., infrastructure migration, data center relocation, DRP testing).
Be responsible for productions releases installation.
Contribute through expertise to the smooth operation of production applications to ensure a defined level of service quality and security for users in line with business constraints.
Internally, Collaborates particularly with.
Project teams (responsible for code evolution and release management) Cross functional support team (problem management) Business teams, supporting Retail solution users.
Level support team, which is in direct contact with stores.
Scope of the assignment.
Central cash register systems (Diebold solution) Fixed cash registers / Mobile cash register system Promotion Management Tool (Maxxing anim Co) Electronic tags Financial data visualization tool related to sales.
Digital In-Store tools Gift card management (OnePrepaid) Technical Skills Essential.
POS Application (TP.
et) MSSQL database Recommended.
System administration Scripting (develops mindset) Control-M-Proficiency Knowledge of Cloud concepts.
IAAS, PAAS, SAAS API frame analysis Desired Familiarity with configuring tools for monitoring/exploitation/alerting.
APM tool (e.
., Dynatrace) First experience with Cloud (such as GCP)