TECHNICAL OPERATIONS MANAGER SNOC

We are seeking a highly skilled and
experienced Technical Operations Manager with a strong background in DevOps to
lead our technical operations. This role involves overseeing the strategy and
execution of our network and security operations center (SNOC) while managing
and mentoring a team of SNOC technicians dedicated to maintaining the highest
standards of infrastructure service for our clients.   Responsibilities: •             Oversee
the overall management and strategic direction of the SNOC, ensuring 24/7/365
coverage and optimal network infrastructure uptime for clients. •             Lead,
mentor, and develop a team of SNOC technicians and engineers, focusing on
leadership, technical excellence, and career growth. •             Design,
implement, and continually refine policies and procedures for the SNOC,
targeting operational efficiency, quality service delivery, and client
satisfaction. •             Proactively
monitor and manage network performance and security, identifying potential
issues and implementing preventative strategies. •             Foster
a culture of documentation and reporting, maintaining detailed records of
network performance, incident management, and resolution outcomes. •             Collaborate
cross-functionally with teams like Service Desk, Pre-Sales, and Sales,
enhancing communication and ensuring alignment in client service. •             Keep
abreast of industry trends in network operations, automation, application
management, and leadership best practices. •             Lead
the on-call rotation schedule, ensuring constant coverage and support for the
SNOC and our clients. •             Manage
complex virtualization and storage environments, ensuring high availability and
performance. •             Uphold
a strong technical foundation in Cisco and VMware infrastructures, Azure,
Kubernetes, Meraki, and firewall management. •             Utilize
Elasticsearch for advanced SIEM applications, ensuring robust security
monitoring and incident response capabilities.   Requirements: •             Bachelor’s
degree in Computer Science, Information Technology, or a related field. •             A
minimum of 7 years of experience in network operations and automation, with at
least 3 years in a leadership or managerial role. •             Exceptional
technical skills in network automation, virtualization, storage environment
management, and monitoring tools (e.g., Ansible, Python, SolarWinds, Zabbix,
Elasticsearch). •             Proven
experience in leading and developing technical teams, with a focus on building
strong team dynamics and individual career growth. •             Strong
incident management and problem-resolution skills, with a track record of
maintaining high service levels through JIRA Service Management. •             Excellent
communication, leadership, and team management abilities. •             Ability
to manage high-pressure situations and prioritize multiple tasks effectively. •             Willingness
to work flexible hours, including on-call responsibilities and occasional
weekends. •             Relevant
certifications such as DCA, CKA, CKAD, ITIL, Cisco CCNP, or VMware VCP are
highly desirable.     What We Offer: •             A
competitive salary (range between $60,000 to $80,000 MXN/Month gross salary
according to experience) and comprehensive benefits package. •             Opportunities
for professional growth and development in a dynamic and supportive
environment. •             A
chance to lead and shape the future of our technical operations, impacting
client satisfaction and business success.