ONLINE SALES AND RESERVATION MANAGER FOR SCUBA DIVING COMPANY PLAYA DEL CARMEN DIVE INDUSTRY EXPERIENCE REQUIRED

ABOUT US
We are a multilocation dive center at several luxury resorts throughout the Mexican Caribbean and the Dominican Republic. Our head office is located in Playa del Carmen, Mexico.

Our companys online sales and reservations department is essential since we acquire much of our revenue through presales. This includes sales of diving and snorkeling products, accommodation, transfers, cultural tours, etc.

Being one of the market leaders in presales of diving while simultaneously being the diving operator, we sustain a topnotch reputation, which is widely recognized in our industry.

We collaborate with a multitude of dive travel agents all around the globe, maintain focus on marketing, and sustain a sizeable direct customer base booking directly with us through our various digital channels.

Our motto is EXCELLENCE THROUGH QUALITY, and we seek to maintain a very high level of customer service for our diving operation and our presales department.

POSITION
This role is hybrid therefore, we prefer candidates currently residing or planning to relocate to Playa del Carmen.
The current manager, who has effectively overseen the department, is facilitating a smooth transition period for adaptation before transitioning out of the role.

Collaborate with all departments, including accounting, operations, and marketing teams, to align customer experience, strategy, and branding across channels.
Innovate and enhance the ECommerce experience to optimize customer satisfaction and drive sales.
Lead and organize the local online sales team, ensuring effective coordination with the operations team for superior customer service.
Manage sales projections, reporting, and analysis, and strive to exceed targets while continuously analyzing markets, competition, and pricing for optimal results.
Develop and maintain documentation on sales processes, policies, and training materials, facilitating onboarding for new sales staff.
Enhance sales processes for increased efficiency and superior customer experience, maintaining strong relationships with agency partners and clients.
Improve presales infrastructure and act as a champion for the online sales channel throughout the organization.

REQUIREMENTS
Preferred qualifications include a Bachelors Degree in a related discipline
Proficient in both written and spoken English proficiency in Spanish and German is desirable
Certification as a scuba diver is required for the successful candidate
Over 3 years of experience in ECommerce and digital, preferably in dive and travelrelated sales
Extensive background in business and digital with expertise in digital development and sales optimization
Proven results of increasing online sales
Exceptional analytical and strategic skills, coupled with a handson approach to drive team and stakeholder engagement
Possesses a commercial and strategic mindset with a focus on planning and innovative solutions
Ability to work autonomously
Strong commitment to being a brand ambassador, dedicated to excellence at all times
We value flexibility in working hours and encourage a dynamic approach rather than a strict 8to5 mentality
This is a longterm position we seek a candidate committed to a stable, longterm employment relationship.



OFFER
Competitive base salary
Commissionbased earnings and variable bonuses
Bonuses for achieving targets
An attractive annual paid vacation package
Positive work environment in a tropical setting with an international team
Support in obtaining a legal work permit, with coverage of immigration lawyer costs
Opportunities for advancement in a globally leading company in the industry
Bolsa de trabajo México ofrecemos puesto de online sales and reservation manager for Scuba Diving company Playa del Carmen para el sector de Hosteleria Turismo en la empresa PRODIVE INTERNATIONAL de Solidaridad. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.