MANAGER, RENEWALS DESK

Who we are About Stripe Stripe is a financial infrastructure platform for businesses.
Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.
Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.
That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
About the team As Stripe's user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with.
The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe's portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.
What you'll do Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe's operations for the next decade.
We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe's growth.
In this role, you will recruit, manage, and develop a group of Operations Associates focused on renewals.
Associates on your team will analyze existing contracts to determine products and pricing as well as understand consumption to identify upsell and cross-sell opportunities.
The Renewals Manager will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization.
This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals.
To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience.
Responsibilities Recruit, manage, coach, and develop a new team of in-office Operations Associates  Drive strong operational delivery and help Account Executives deliver win/win renewal outcomes for Stripe and its users Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks Build a great culture and ensure team members are happy, effective, and growing in their career Set clear goals and direction, and provide regular feedback on team members' performance Be data-driven in your analysis of performance, and in your decision making Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment Who you are We're looking for someone who meets the minimum requirements to be considered for the role.
If you meet these requirements, you are encouraged to apply.
The preferred qualifications are a bonus, not a requirement.
Minimum requirements At least 5+ years of people management experience 8+ years experience with sales, contract renewals, pricing, and upsell/cross-sell Experience leading data-driven analyses and influencing customer contracts Experience working cross-functionally with multiple teams to deliver high impact initiatives  Experience in delivering weekly and monthly business metrics and reporting Excellent written and verbal communication skills in both English and Spanish Background of identifying and remediating quality gaps in team performance Passion for process improvement and innovation Preferred qualifications Experience in building and scaling new teams from zero  Experience operating in a high growth technology company Experience with Salesforce