JW- SUPERVISOR(A) DE RECEPCIÓN
Descripción de la oferta de empleo
Job Number Job Category Rooms & Guest Services OperationsLocation JW Marriott Cancun Resort & Spa, Blvd.
Kukulcan, Km 14.
, Lote 40-A, Zona Hotelera, Cancun, Quintana Roo, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAssist staff with expediting problem payments (e.
., problems processing credit card).
Follow up with guest regarding satisfaction with guest-related issues.
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Process all payment types such as room charges, cash, checks, debit, or credit.
Set up accurate accounts for each guest upon check-in (i.
., sharewiths, separate room/tax/incidentals, comp).
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.
., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
Coordinate with Housekeeping to track readiness of rooms for check-in.
Review shift logs/daily memo books and document pertinent information in logbooks.
Count bank at the beginning and end of shift.
Balance and drop receipts according to Accounting specifications.
ssist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
Anticipate and address guests service needs.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested.
REFERRED QUALIFICATIONS Education.
High school diploma or G.
.
.
equivalent.
Related Work Experience.
At least 1 year of related work experience.
Supervisory Experience.
No supervisory experience.
License or Certification.
NoneMarriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name thats synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott Internationals luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if youre happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brands namesake and company founder, J.
illard Marriott.
Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
Thats The JW Treatment™.
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Detalles de la oferta
- Marriott International
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 03/04/2024
- 02/07/2024
Mantener el área de recepción organizada y ordenada... como especialista en recepción y atención al cliente, serás el rostro amable y profesional que da la bienvenida a nuestros visitantes y clientes, creando una experiencia excepcional desde el primer contacto... habilidad para manejar múltiples tareas......
Solicitamos personal de recepción medio tiempo te damos la oportunidad de ser tu primera experiencia laboral actividades para realizar: atención al personal... brindar apoyo en actividades administrativas requisitos... alitzel santos requisitos del puestorequisitos... agendar citas por llamada......
¡unete a nuestro equipo! dolphyn clean solicita supervisor de limpieza (mujer) vacante de supervisora facilidad de palabra disponibilidad de horario manejo de personal licenciatura o carrera trunca experiencia en limpieza buena presentación interesadas enviar cv a *****@*****......
Persona organizada -tener empatía otros datos del puesto beneficios: -oportunidd de crecimiento -capacitación constante -bonos de productividad... captar las llamadas telefónicas y canalizarlas de manera adecuada y oportuna... requisitos del puesto -tener buena presentación -habilidades comunicativas......
Requisitos del puestosexo: indistinto... realización de actividades administrativas tales como, manejo de agenda, excelente redacción, atención a clientes, manejo de efectivo, control y organización de archivo físico y electrónico, manejo de computadora, excel y word básico, así como redes socilaes......
Mantener el área de recepción ordenada y presentable... ayudante de recepción descripción del puesto: estamos buscando un ayudante de recepción entusiasta y proactivo para unirse a nuestro equipo... el ayudante de recepción será el primer punto de contacto para los visitantes y clientes, por lo que buscamos......
Proambi expertos en reciclaje tecnológico estamos en busca de tu talento como almacenista (multifuncional) requisitos: escolaridad: bachillerato (deseable carrera tecnica en administracion o contabilidad) maniobras generales entrega y recepcion de materiales manejo de algun erp de almacen experiencia:......
Proambi expertos en reciclaje tecnológico estamos en busca de tu talento como almacenista (multifuncional) requisitos: escolaridad: bachillerato (deseable carrera tecnica en administracion o contabilidad) maniobras generales entrega y recepcion de materiales manejo de algun erp de almacen experiencia:......
Experiencia práctica en funciones administrativas y de recepción... mantenimiento de la recepción: garantizar que la recepción esté ordenada y presentable en todo momento... recepción y dirección de visitantes: coordinar la llegada y salida de visitantes, asegurando una experiencia positiva......
Experiencia práctica en funciones administrativas y de recepción... mantenimiento de la recepción: garantizar que la recepción esté ordenada y presentable en todo momento... recepción y dirección de visitantes: coordinar la llegada y salida de visitantes, asegurando una experiencia positiva......