COBRADORA CON EXPERIENCIA

About Bright
Hey there Were Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. We do so as a finance and technology layer powering the solar installer and entrepreneurial ecosystem working hard to simplify the process through automation.

In just a few years, weve become Mexicos 1 residential solar financier. Weve coordinated everything needed to get solar on homes from financing to installation so customers can go solar with no money down. Weve raised funding from top investors like First Round Capital, Y Combinator, and Leonardo DiCaprio. They believe, like we do, that we can grow exponentially while having fun and being one of the best places to work in solar.

About the position
Join us as a Billing and Collections Analyst to bring clean solar energy to Mexico Work with our Billing team, and play a critical role in achieving Brights goals by aligning the Billing team with the companys priorities. Youll be responsible for ensuring all customers have a clear path on their billing process and comply with their contract payments on time. Your daily responsibilities may involve speaking on the phone with clients and utilizing digital channels and various tools to recover overdue payments from them. Following up on open cases with other Bright departments and external service providers and suggesting efficiency improvements for our existing internal processes. You will own communication for those in the Billing phase with Bright, maintaining a healthy portfolio while offering the best customer experience.

Were looking for someone who
Has 2 years of experience performing collections work in a call center, ideally but not mandatory.
Feel comfortable having direct contact with the customer to recover their debt.
Be metric driven and feel comfortable working under specific objectives.
Has the following skills
Sense of urgency.
Seeks to achieve their results within the deadline, takes initiative to solve problems
Communication with the customer.
Expresses themselves clearly, develops ideas correctly and confidently
Grit.
As good objection handling skills to persuade, and is not easily defeated in a negotiation
Organization.
Be able to prioritize activities and fulfill multiple roles simultaneously without losing sight of the objective.

Your tasks and responsibilities will be
Collections tasks
Communicate with delinquent customers to ensure they pay their outstanding bills.
Attend via Whatsapp and calls to customers to resolve billing questions.
Negotiation and closing of agreements
Apply the collections policy to offer payment alternatives to customers.
Implement a protocol for clients with pending payments, which will allow us to standardize the collection process and debt settlement offers to our clients.
Customer service
Identify cases in which the customer has a legitimate complaint about the service and apply the correct protocol for its resolution
Apply problemsolving skills and negotiation skills to resolve emergencies in the best interest to both the customer and Bright ensure any compensations are fair to both.

Your Key Results will be
At Bright we operate on the OKR system pioneered at Intel and used widely at Google and many tech companies. For this specific role, your Key Results upon which your success will be measured is
OKR1 Ensure 100 customer satisfaction score CSAT.
OKR 2 Ensure 100 tickets within Service Level Agreements.
OKR 3 Ensure Thumb Downs during the Support stage without exit fee paid 1.

Benefits
The opportunity to learn first hand about the distributed generation regulatory scheme in México while being a part of the fastestgrowing startup in the country.
A fun, highcaliber team that trusts you and gives you the freedom to be brilliant.
Possibility to earn equity at Bright.
Private health insurance.
Access to costfree mental health care.
Parental leave.
Access to top tier mentorship programs.
Remote work.
Private health insurance.
Remote work 40 hrs a week.
Salary range 15,00020,000 MXN monthly gross.
Bolsa de trabajo México ofrecemos puesto de Cobradora para el sector de Atencion a clientes en la empresa Bright de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.