AZURE SUPPORT ANALYST

Why is Perficient the best option? Inflection Point by Perficient is a leading global digital consultancy and has a presence around the globe transforming and connecting the most prominent brands with their customers.
At Inflection Point by Perficient, we seek to grow alongside professionals promoting agile cultures and values as we challenge, champion, and celebrate our people for us to build a great future together.
Job Summary Perficient currently has a career opportunity for a Azure Support Analyst in our Monterrey, Mexico office.
The Support Analyst is a seasoned technical consultant with 3+ years of experience supporting Microsoft Cloud environments and is considered an expert in their field.
The Support Analyst will serve as a technical leader and support the creation and delivery of Azure Managed Services Offerings designed to meet customers’ business needs.
This individual should have a mastered understanding of the industry-standard concepts for Azure environments and Networking Infrastructure.
This individual should have an interest in providing technical pre-sales support for Azure with enterprise level customers.
This position requires deep expertise in Microsoft cloud technologies, strong relationship skills and excellent communication skills.
What do you need to come aboard?    Bachelor’s degree in Computer Science, Information Systems, or related field  Proven track record of leadership roles delivering support solutions  Demonstrated success in performing work on large consulting projects  Proficient in authoring, editing and presenting technical documents   Ability to elicit requirements and communicate clearly with non-technical individuals, development teams, and other ancillary project members  Excellent written and oral communication skills; ability to communicate effectively with technical and non-technical resources  Experience working with a globally distributed team  Desire to mentor younger team members and develop their skills  Experience working on multiple concurrent projects  3+ years of Microsoft M365 \/ Azure experience  1+ years of Microsoft Power Apps \/ Power Automate \/ Power Platform experience  Provide support for the Microsoft Power Platform  Troubleshooting functional issues with Power Apps applications  To Rock This Role, You Should   Analyzes, defines, and documents Functional, Technical and Business Requirement  Performs verbal and written communication with Customer; performs verbal and written communication with Technical and Non-Technical persons; responds professionally to Customer’s requests  Can manage own tasks; communicates status to practice leads as warranted; completes tasks on-time and within budget  Stay abreast of latest Microsoft-based cloud technologies  Actively researches technologies  Demonstrates competency of practice through internal and external thought leadership  Minimum 3 years designing and delivering Microsoft cloud-based technologies  Troubleshooting performance issues with Power Apps applications  Providing solutions for defects found in production Power Apps applications  Providing best-practice recommendations for Power Apps  Assist Citizen Developers with Power Apps  Provide estimates for user stories  Providing high-level estimates for key business proposals  Experience with server virtualization, storage, and networking  Excellent problem-solving skills  Be independent and self-driven  Must be open to travel  Certifications in Microsoft cloud tech  What can we offer you?  Law benefits  Certifications  Internal & External Courses  English Classes  Medical Insurance (Personal and Familiar)  Life Insurance  Savings Fund  Pantry Vouchers  Additional Holidays