ANALYST, LEARNING DELIVERY

Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.
Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Title and Summary Analyst, Learning Delivery Overview Job Overview.
We are seeking a dynamic and experienced Senior Analyst to join our Learning Experience team.
This role is pivotal in ensuring the seamless execution of our learning programs, both virtual and in-person, across all Mastercard offices around the world.
The ideal candidate is passionate about the learner experience journey, highly motivated, intellectually curious, analytical, and possesses a blend of administrative expertise, operational efficiency, and entrepreneurial mindset.
Key Responsibilities.
Oversee the delivery of Mastercard Learning & Development experiences globally, ensuring a best-in-class learner experience Facilitate the Execution of GTM (Go to Market) Strategy.
Act as a key liaison between the Learning Architect or Director of the Academy and various teams across the company to ensure smooth execution of the GTM strategy for learning initiatives.
This involves coordinating efforts, managing timelines, and ensuring all activities are aligned with the overarching plan developed by the leadership.
Monitor and Support Marketing and Promotional Activities.
Provide critical support in overseeing the marketing and promotional activities as part of the GTM strategy.
This includes collaborating with different departments to ensure consistency in messaging, tactics, etc, and tracking the effectiveness of promotional efforts to provide insights and feedback to the Learning Architect or Director of the Academy.
Manage learning administrative tasks, including enrollment, communication, logistics for day-of delivery, and post-workshop engagement.
Collaborate cross-functionally to uncover, document, and share best practices for scalable learning delivery Build partnerships across regions, countries, and business areas to build awareness of nuances and Identify opportunities to optimize and streamline operations Partner with Learning Analytics to report on learning experiences to Learning & Development Leadership All About You The ideal candidate for this position should.
Have 3+ years of experience in a similar role, preferably in a fintech/tech environment with a proven record of accomplishment of management learning delivery with a focus on operational excellence.
Have excellent program and project management skills Expertise using SharePoint, Learning Management and Learning Experience Platforms, Survey Platforms, and other learning operations management tools.
Manage changes in project prioritization and scope, ensuring all stakeholders are informed and impacts are fully understood Be detail-oriented and proactive with the ability to function under pressure in a collaborative, Agile environment Always look for potential solutions to solve problems Take initiative with a willingness and ability to learn and take on challenging opportunities Effective communication skills in English and Spanish (both verbal and written) with strong relationship, collaborative and organization skills Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must.
Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.