ANALYST, CREDIT \U COLLECTIONS (AR OPERATIONS)

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andles customer inquiries regarding billing and collections.
Interacts with the Customer, Sales, and other internal departments to provide a variety of post-sales services related to billing and collections.
Develops and maintains positive customer relations, coordinates with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
eporting to AR Operations Sr.
Manager, JapanResponsibilities:-Receives, investigates, and responds to incoming customer inquiries regarding invoicing, payment terms/schedules, and contract management, as well as account cancellations and reductions.
If unable to resolve a customer issue, escalates to the appropriate staff or management-Manages assigned collections portfolio, initiating collections communications as necessary to ensure that all assigned invoices are paid on time-Assists with month-end cash application activities-Supports Credit/Cash Collection Manager with respect to customer communication, cash collection-related activities, AR management, write-offs, cash applications and reporting on those activities-Participates in and leads the implementation of some cross-functional global projectsRequirements.
-Excellent written and verbal Japanese communication skills-Advanced written and verbal English communication skills-Self-starter-Attention to detail-Excellent decision-making skills and very decisive-Demonstrated initiative and the ability to work independently-Demonstrated proficiency in quickly understanding customer requirements and delivering tailored responses.-Ability to consistently manage a high volume of cases.
-Ability to excel in a fast-growing/fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative.-Ability to create and sustain a constructive work environment, fostering teamwork with colleagues and positive working relationships with external customers-At least 2-3 years experience in a customer-facing position is preferredProficiency in MS Excel (Intermediate level or above)-Oracle, Workday, Salesforce experience is preferredAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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