ACCOUNT SERVICES SPECIALIST
Descripción de la oferta de empleo
descripción manage customer orders for us, emea, and mexico supporting all locations.
act as the subject matter expert and main point of contact for latam and mexico customers.
maintain customer profiles, update price book, and update customer codes.
manage customer emails daily, responding to customer's inquiries by e-mail or phone, and setting reminders for those that require follow up.
maintain sales order related records, enter purchase orders into the system, confirm orders with operations/global logistics, ensure operations have all relevant customer information for shipping and confirm orders to customer.
provide logistics support including.
creating pick-up information (pui) documentation for customers and carriers.
assist reaching logistics with urgent requests when materials arrive before documentation.
manage and address customer requests in internal systems as well as customer appointed systems (portals).
respond to product and service inquiries treating all customer emails as priority, responding promptly using clear subject headings.
coordinate customer documentation requests with cross functional teams and internal and external requests for information via customer deliverable and cases.
request certifications as required from qa, qc and regulatory.
identify changes in customer order habits and escalate to the business development manager as needed.
confirm any shipping date changes with customers.
process freight claims and returns.
perfil buscado (hombre / mujer) education and/or experience two years of direct customer service experience working in process manufacturing in either food, beverage, chemical, or pharmaceutical preferred.
preferable but not mandatory experience with salesforce crm and erp systems.
bachelor's degree preferred.
language skills ability to.
read, write, comprehend written, electronic, spoken instructions, memos, correspondence, communicate verbally by phone and electronically in a professional manner.
ability to communicate confidently, concisely, constructively, and empathically.
effectively present information in one-on-one, large and small group environments to customers, clients, or other employees.
bilingual (spanish/english) required.
qué ofrecemos salary.
$ mxn premium vacation/vacation bonus.
25% of salary savings fund.
$ mxn pesos per month food allowance.
$ mxn pesos per month employee life insurance.
up to $mxn value coverage
Detalles de la oferta
- Page Personnel
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 300000$ - 300000$
- 01/04/2024
- 30/06/2024
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