ACCOUNT MANAGER – ESM BRAND OWNERS, EXISTING SELLER MANAGEMENT

DESCRIPTION The objective of an Enterprise Service Management (ESM) representative is to reach out to existing Brand Owners (BOs) from a selected Lead Pool, from the MX Marketplace, to support SPs on the process of brand registry and adoption and re-adoption of key Amazon Marketplace Programs (A+ content, A+ Premium, Manager Your Experiments, and Video Shopping Experience).
ESM representatives are evaluated by.
(1) the number of engagements within the year (from the selected Lead Pool); (2) the conversion percentage to adopted/re-adopted Amazon Marketplace Programs; and (3) quality score on SP anecdotes from support provided.
The ideal candidate is motivated, agile, with strong time management and project management skills, technical and analytical.
This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills.
At the core of the position is high attention to detail and delivering high quality results on time.
Key job responsibilities Identify, prospect and help high-potential to adopt programs that will help them improve his performance at marketplace.
Effectively prioritize and manage a pipeline of merchants to consistently meet/exceed quarterly targets Be a business partner for merchants, providing them with data-driven insights and advice on adopting programs that will help to optimize their success on Amazon.
Post acquisition, you will build success cases together with those accounts by providing business insights, training and identifying business opportunities and executing a growth strategy.
Enable merchants to learn and master Amazon's tools and systems to become self-sufficient in managing their catalog, inventory and performance efficiently to required standards Track business development results, analyze, interpret reports and information for your portfolio Prioritize your time optimally to achieve your targets in a KPI-driven environment.
Key job responsibilities New Account Manager – New Seller Recruitment • Supporting companies in their launch on Amazon.
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identifying and prospecting companies, canvassing them then initiating contact and educating them on the advantages to encourage them to launch their activity on Amazon.
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• Build relationships of trust with partner sellers and support them in the development of their business activities on Amazon.
• Work with partner sellers on the main levers of Account Management (selection, conversion, international expansion, logistics and supply chain, promotions, advertising, marketing brand management, etc.), in order to maximize their sales performance on all Marketplaces Amazon in Mexico.
• Train partner sellers in the tools available in the management interface (Seller Central account) to ensure their autonomy.
• Be proactive and manage program improvement projects such as the development of new tools or processes.
Develop new skills by working on transversal projects in an international environment.
• Achieve new business launch goals on Amazon.
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x and support third-party sellers in revenue growth.
New Account Manager – Existing Seller Management • Build trusted relationships with existing high-potential seller partners and support them in developing their business activities on Amazon.
• Become an expert on one or more development programs (international expansion, logistics and supply chain, promotions, advertising, marketing brand management, etc.) that allow partner sellers to maximize their sales performance on all Amazon Marketplaces in Mexico.
• Work with high-potential Mexican partner sellers to develop their growth through your specific program.
• Collect feedback from the seller's experience on your program and support the development of this program.
• Train partner sellers in the tools available in the management interface (Seller Central account) to ensure their autonomy.
• Be proactive and manage program improvement projects such as the development of new tools or processes.
Develop new skills by working on transversal projects in an international environment.
• Achieve the objectives of the growth levers activated for existing third-party sellers and support them in the growth of their revenues.
A day in the life Inclusive team culture At Amazon we embrace our differences and we are committed to furthering our culture of inclusion.
We host annual and ongoing learning experiences.
Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust Work Life Balance We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment.
We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship& Career Growth Our team is dedicated to supporting new members.
We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations.
Mexico City, DIF, MEX BASIC QUALIFICATIONS - - 1+ years of exceeding quota and key performance metrics experience - Bachelor's degree - Experience with business development, partnership management, or sourcing new business - Experience using Excel at an advanced level including practical knowledge of VBA/macros and advanced Excel functions - Advanced written and verbal skills in Spanish and English.
PREFERRED QUALIFICATIONS - Experience using - Salesforce.
om at an advanced level including the development of dashboards and reports, programing experience - SQL proficiency