ACCELERATION CENTER - MANAGED SERVICES - TECHNICAL ACCOUNT MANAGER - MANAGER

Línea de Servicio Advisory Industria/Sector Not Applicable Especialidad Platform Engineering & Architecture Nivel Profesional Manager Descripción del puesto y resumen Una carrera en nuestra práctica de Service Management, dentro de los servicios de Cloud Computing y Networking, le brindará la oportunidad de enfocarse en la articulación de las relaciones comerciales entre PwC y Google, HP, Microsoft, Oracle, SAP, y otras plataformas basadas en la nube para aportar nuevos e innovadores servicios para algunas de las compañías más grandes.
Ayudamos a nuestros clientes a adoptar la nube para transformar TI, escalar y optimizar las operaciones y crear nuevos negocios basados en la nube a través de nuestras fuertes alianzas.
Deberás estar a la vanguardia apoyando a que las organizaciones de todo el mundo adopten soluciones tecnológicas innovadoras que optimicen los procesos comerciales o habiliten la tecnología escalable.
Nuestro equipo ayuda a las organizaciones a transformar sus operaciones de TI en otras fuentes de ingresos para mejorar la prestación de servicios de TI, la rentabilidad, y la satisfacción del cliente.
Como parte del equipo, ayudarás a nuestros clientes en el proceso de diseño e implementación de estrategias para abordar las brechas en su prestación de servicios en la nube y la capacidad de administración de los servicios.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level.
To help us achieve this we have the PwC Professional; our global leadership development framework.
It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
PwC Professional skills and responsibilities for this management level include but are not limited to.
Develop new skills outside of comfort zone.
Act to resolve issues which prevent the team working effectively.
Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
Analyse complex ideas or proposals and build a range of meaningful recommendations.
Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
Address sub-standard work or work that does not meet firm's/client's expectations.
Use data and insights to inform conclusions and support decision-making.
Develop a point of view on key global trends, and how they impact clients.
Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
Simplify complex messages, highlighting and summarising key points.
Uphold the firm's code of ethics and business conduct.
In this role, you will partner with a global Cloud Hyperscaler to help customers adopt their products.
You will work across 5-6 accounts to understand their strategy and how to help them adopt cloud solutions.
You will be a coach/mentor for 2-3 TAMs to provide an escalation point for their account management activities as well as mentor them across their different job duties.
For each of your accounts.
Lead and accelerate the successful adoption of Cloud at leading organizations, guiding them through the technical facets of their Cloud transformation journey.
Engage with diverse stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team.
Manage the delivery of Professional Services engagements to drive adoption of Cloud services.
Provide technical guidance & manage timelines, milestones, migration goals, & business transformation Advocate for customer needs in order to overcome adoption blockers and drive feature development.
Lead across multiple work streams and teams to maintain customer momentum.
Develop stakeholders relationships to understand a customer’s business & develop strategic roadmaps.
Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with support, engineering, and site reliability engineering to ensure customer success.
Work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Cloud adoption Qualifications Bachelor's degree or equivalent practical experience.
5-7 years of experience in a technical customer facing role including.
project management, delivery manager, scrum master, or technical manager/lead of a cloud delivery team Ability to communicate in English and Spanish fluently.
Experience working with clients to solve ambiguous problems and apply technology to develop solutions to address complex client situations.
Experience collaborating in a multi-stakeholder environment (both within client and across multiple vendors) to align parties to technology solution, future policy/processes, or governance changes Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage, or content delivery networks.
Ability to travel up to 20% of the time regionally/US as required.
Certifications (minimum 1, preferred 2 or all) Foundational - Cloud Digital Leader Cloud Architect Cloud Engineer Professional Skills Executive and Technical written communications Executive and Technical oral communications (ability to structure workshops, lead meetings, and engage with clients) Ability to take ambiguous situations and define the working structure to drive the path forward to enable cloud adoption Ability to manage individual account details (escalations, stakeholders, todos) Ability to manage 2-3 TAMs (senior support for escalations, quality assurance for each TAMs account details - escalations, todos, stakeholders, executive communications, etc.) Propose recommendations for process improvements to improve PwC /client TAM program Educación (si está en blanco, grado y/o campo de estudio no especificado) Degrees/Field of Study required.
Degrees/Field of Study preferred.
Certificación(es) (si está en blanco, certificaciones no especificadas) Required Skills Optional Skills Idioma(s) deseado(s) (si está en blanco, idiomas no especificados) Requisitos de viaje ¿Disponible para patrocinio de visa de trabajo? ¿Requiere autorización del gobierno? Fecha de cierre de publicación de oferta Nos conoces.
Nosotros queremos conocerte.
Tu carrera profesional es justo eso, tuya.
Tú la eliges.
Tú la vives.
Para alcanzar lo mejor de ella, necesitas las mejores oportunidades.
Por ello, las oportunidades están en el núcleo de una carrera con nosotros.
Oportunidades para crecer como persona, para construir relaciones duraderas y generar impacto en un lugar donde las personas, la calidad y el valor significan todo.