Traductor inglés-español

To be responsible of intraday staffing management, to achieve service level objectives on monthly, daily and intraday basis, for multiple call centers, identify and communicate forecast and staffing deviations as well as to be the point of contact and liaison between in-house and outsourced operations and IT.

To teach English to students who are Spanish speakers using the different learning strategies related to personal and professional development according to UVM’s method to provide a comprehensive education, as well as meeting with planning of these classes in a timely manner and carry out learning control in the classroom detecting opportunity areas in students.

To provide the corresponding training, staff management as well as group organization and follow up to agents regarding quality in calls and feedback by applying best practices and improving their skills to make every customer interaction unique and personal in order to get the best call resolution to have a positive impact in monthly KPIs.

To teach English to students who are Spanish speakers using the different learning strategies related to personal and professional development according to UVM’s method to provide a comprehensive education, as well as meeting with planning of these classes in a timely manner and carry out learning control in the classroom detecting opportunity areas in students.