Sysadmin

+ Tier 2 support, coordinating major incidents and problem resolution with multicultural teams.
+ Administration of a network of over 120k servers, managing Wintel, VMware and Citrix platforms.
+ Moved from AT&T to IBM for the same project as part of a business deal respecting seniority.

+ Troubleshooting of server network issues virtual and physical.
+ Problem analysis and solution coordination with all involved TI areas like networking and storage.
+ Follow up, analysis and presentation of issues’ root cause.

+ Resolution of support cases pertaining the back-end of the ADAM HCM product
within Windows servers and SQL data base management.
+ Implementation of new environments for clients.
+ Configuration and maintenance of servers for front-end and backend.
+ Administration of the Citrix environment for on-demand licensed clients.
+ Improvement and reinforcement of the operation processes for proper
compliance of SLAs and OLAs.
+ Documentation and management of the information systems administered.

+ Monitoring and preventive maintenance of the Citrix XenApp environment.
+ Application servers management.
+ Quick Resolution of Citrix XenApp incidents on the production environment.
+ Related Active Directory and Office 365 e-mail management.

+ Implementation of virtualization technologies projects.
+ Design of integral solutions for clients mainly through the use and benefits of virtualization technologies.
+ Internal technical support and applications configuration.