Ingeniero industrial en produccion/calidad/mejora continua

• Responsibilities:
− Satisfy the customers of the companies, maintaining my metrics in goal.
− Offer the best face of the enterprises in base of the quality of the services that I offer.
• Challenges:
− Maintain the metrics of customer service satisfaction in the level 5 (maximum level).
− Have an average handle time per call in an average of 900 seconds.
− Have an average of quality level per call on a 100%.
• Results:
− Have an average of customer satisfaction level of 4.6 points.
− Reduction of the average handle time per call from 1400 seconds per call to 880 seconds.
− Maintain my metric of quality per call in an average of a 95%.

• Responsibilities:
− Assembling and inspection of quality of the machines fabricated in the enterprise.
− Creation of the user and technical manuals of the machines fabricated for the enterprise ZF.
• Challenge:
− Supervise that the machines get armed in the correct way, in intervals inferior than a month, and guide the assemblers with the instructions about how to assemble a machine in the correctly.
− Have the user and technical manuals finished 2 months after the shipping of 5 machines.
• Results:
− The shipping report stated that the machines had 0 assembling defects and finished on time.
− The 5

• Responsibilities:
− Assure the accomplishment of activities assigned to the trainers
− Constant feedback to trainers and operators.
• Challenge:
− Improve and standardize the training process into the other departments.
− Create an environment appropriate for the development for the operators.
− Gestion for the training system, creation and update of operational manuals and evaluation material.
• Results:
− Always maintain a rank between the 96% to 100% of the necessary operational skills of development into the laboratory.
− Assure that the 100% of the operators into the laboratory had received the training integration course.
− Assure the accomplishment over the 86% of the kamishibai activities.
− Have a 100% in all the satisfaction surveys of training.
− Have the 100% of all the documents updated.