Admin

To maintain a healthy relationship with existing accounts as well as with new accounts.
Ops team management
Recruitment for new projects
Business analysis Internal and external (marketing, workforce, TA, finance, legal)
Global leadership implementation

Achievements: Global recognition for leadership.

Assisting delivery management in solving issues, tools, equipment and result delivery for more than 5 different accounts.
Identifying client´s and team’s needs.
Liaison and activities follow up for all departments: Management, human resources, talent acquisition, finance, BRM.
Global agenda´s follow up. 
Database update.
Report delivery.
Talent engagement: Team building.

Account: IT and Infrastructure level analysis, HPE 2nd Split. Coordination of new IT designs and implementation at new sites. High risk sites management. Liaison and coordination of IT, Infrastructure, Finance and legal teams. Quality assurance, tests and result reports as well as risk management before, during and after implementation of new infrastructure and software.
Site assessment (IT, Infrastructure and designs)
Communication of requirements and project design.
Talent engagement: Team building, account level, staff and employee administration, working culture, infrastructure, job environment, career path, strategies in order to achieve global alignment with corporate objectives; decrease rotation percentage and finding new opportunities based on market trend analysis.
Data analysis: Including business data, human resources, statistics regarding rotation. Strategy generation between operations (IT), BRM, Human capital, sourcing, team leads, all the management levels, finance and clients in order to increase and speed the company’s growth and positioning the brand as the best company to work with in Guadalajara and around the globe.

Main Achievements/Recognitions: 
Successful split and management recognition.
Developed Human Communication Development project which represented the improvement of synergy between Operations (IT), business, admin, finance and global as well as lower rotation percentage and higher revenue.

Data analysis and optimization in order to have our database up to date and based on that information, planning upon the fiscal year of the company to sell business and determine the sales territory around the globe. This includes strategy and business analysis, as well as a lot of logic thinking and objective solutions to problems. This requires having the ability of a very flexible and sharp thinking since decisions must be taken at the spot. A very close relationship with the IT team was held.
Redefine business process flow in order to determine which sales territories to adopt, this required new coding and implementation held with the IT team on SQL database.
Major achievements:
Identifying business needs, communications flow re definition in order to have accurate information and generate savings as well as new business opportunities.

Based on Agile Methodology, being my roles: Scrum Master and Product Owner
Identifying business needs in order to proceed with merger requirements and IT vendor selection contests guidelines.
Analyze technical and economic proposals in order to make decisions to implement international strategies, vendor’s performance review and selection, analysis and follow up of legal affairs, daily meetings and status review with CEO, CAO, CFO. Analyze   the bank’s requirements in order to improve and implement our global strategies and successful merger.
IT analysis and profiling, as well as Ecommerce management within the security process and user acceptance, as well as Quality assurance.
Major Achievements:
Successful Merger.

Analyze members and business requirements in order to create the necessary scenarios under which all the software applications will be working and performing. 
Follow up on quality and on time delivery are required once the scenarios are created, the applications are used and their performance is tested, during this process, defects are raised.
Attend to stand up meetings to know required updates and deliver status of the performance activities in question. 
Liaison for different areas due to the synergy that the team has with the development teams. Also, this is required to communicate with the client directly, since the requirements come from his side as an input.
Document all performed activities and create processes to train new employees. 
Deliver the result on time and based on the required quality.

Analyze member’s requirements in order to update the information we have in the database and the information they have; once the new information or the required changes come to me, I analyze the information and according to the required changes I decided whether we can proceed with this changes or if we escalate it to a next level or a different process. After all the information updates, the decision to renew the member’s policy or not with us, is taken.
Establishing high complexity processes in TCS México, as well as providing training on these processes to more people ensuring 100% quality once they start processing on their own, within this process documenting was vital and naturally my job.

 Quality Assurance for such and kept track of production and provided feedback in order to improve.
Improve and create tools that we use to make a process faster, simpler and more accurate, tools that have also been implemented in India.
Organize executive visits, receive a medal of honor from our CEO; these organizations of executive visits including logistics and agendas.
Quality Assurance - Performance testing: Analyze client business requirements, create and document processes related to the requirements, create and develop scenarios, in order to have the software applications performing as expected, follow up the quality center team and raise defects, train people on the processes, and ensure the deliverables are completed with the required quality and on time.
Analyze client requirements: understand the needs to create the necessary scenarios to ensure an optimum performance of the managed software applications. 
Document business processes, employees training: explain the various applications and software packages that the team uses in order to find the source of the business and work together to achieve the goal in common. 
Attend  team and client meetings, deliver the required reports in a daily, weekly and monthly basis.

Formar profesionistas con espiritu emprendedor, etico, socialmenteresponsable e innovador para crear,
promover, administrar y consolidar negocios que compitan internacionalmente generando un impacto
positivo en el entorno socio económico y ambiental que se desarrolle.