Technical lead

Tek Experts/ Apr 2019 to Current
I Provide and review technical documentation.
Support and provide ongoing support for new engineer.
I reviewed over 20 technical cases daily and provide action plan.
Spool report from Power Bi to share team performance
Give team Presentation at hurdle and identify gap for process review.
I train and retrain engineers on new Update or Features.
Collaborated on cross-team and cross-product technical issues by working with tech lead
from other technology.
Resolve all SharePoint related issues, advise and proposed work-around and escalate to
third level support for Microsoft senior escalation engineer

Computer Science, Second Class Upper