TRABAJO CLOUD CUSTOMER SUPPORT SAN PEDRO GARZA GARCÍA, NUEVO LEÓN

Provide ams support quality assurance - meet regularly with ams support leaders to discuss kpis, slas, and other metrics to ensure high performance of support teams...

Maintenance cloud services • monitor that the arkik batch application is in constant communication with the arkik cloud service... job description ensure the deployment...

Ensure customer satisfaction with the arkik automation platform... provide technical support to internal and external clients... support improvement projects for...

Using multiple systems provides detailed technical customer support via phone and email with watch setting instructions, troubleshooting and product information...

Assisting with customer questions... keeping records of customer interactions, transactions, and comments... our customer service team focuses on helping our customers...

Craft consistent business cases to support project’s value, impact and alignment with company’s priorities... coordinate the upstream design of pricing evolution...

support communication, training & adoption efforts... customer experience, procurement, legal, supply chain, ohr, etc... the consultant must navigate conflicting...

Qualifications: workforce management experience: prior experience in real-time analysis and workforce management within a contact center or customer service environment...

Gather useful information from customer and competitor data... create and implement processes and policies to support the overall business...

Understand and center on customer needs... (ppc and some others) support and follow-up in new company initiatives to ensure the control environment...

Knowledge of big data platforms and cloud services soft skills: strong management skills... ) main responsibilities identify and prioritize global challenges and...