TRABAJO TIER 1 TECHNICAL SUPPORT MONTERREY, NUEVO LEÓN

Title: support engineer 1 (supply chain planning and execution) location: monterrey, mx the senior support engineer will support our saas and on prem customers to...

Provide level-2/3 support and troubleshooting to resolve issues... interest to learn other technical areas such as automation, database, etc... blue yonder, inc...

Sql, oracle), programming languages for debugging, and platform support engineering... familiarity with saas technical toolsets like appdynamics, splunk for application...

The technical associate will learn about by platforms and solutions... assists with triage of issues, testing, support and identifying root cause...

Specific responsibilities 1... functions function 1... external business relationships: 1... relationships and contacts supervisory relationships: 1...

Conducts technical training and product briefing with customers... key responsibilities: troubleshoot technical problems and issues, determine technical solution...

Functions specific responsibilities 1... external business relationships: 1... relationships and contacts supervisory relationships: 1... support new product development...

Acting escalation point of 24x7 tier 1 consultant for security events... train and guide 24x7 tier 1 consultant with new security tool chain, use case and playbooks...

technical savvy in aggregate and mining technology... develop and coordinate global initiatives to support the operations enhance efficiency, maintenance availability...