TECHNICAL CONSULTANT

Job Title.
Technical Consultant Position Overview.
The Technical Consultant position is responsible for implementation of Blue Yonder Category Management with good knowledge on Blue Yonder Category Management.
These include independently handling the implementation and provide solution to technical/functional issues.
Associate should have strong product knowledge in at least any 3 of the below areas.
Key Responsibilities.
Should have good knowledge in the any two Blue Yonder products mentioned above.
Should have hands on experience with installing and configuring the product and understand the interactions within various modules.
Should have implementation experience on Blue Yonder products with at least one or two full cycle implementation experience.
It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
Should have experience in reviewing the integration design and suggest best practices.
Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates It is mandatory to have good knowledge of Oracle RBDMS concepts and administration.
Knowledge of RAC (Real Application Cluster) is an added advantage.
Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
Understands how Blue Yonder solutions can be configured to better facilitate client business processes.
Should have strong analytical skills and problem-solving skills.
Knowledge of any defect management tool will be an added advantage.
Ensures quantity and quality content in the Knowledgebase.
Should be able to drive a KT and Transition plan effectively.
It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
Responsible for incident resolution for specific set of customers within the specified POD / Product / Project Adheres to priority-based management based on impact + urgency Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed Educational Qualifications Bachelor’s Degree in Engineering or Master’s degree in Computer Applications or other equivalent technical field.
Communication Associate has good English language Skills both verbal and written Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
Must have excellent organization and technical documentation skills.
Work Experience 3-5 years work experience Must have experience on any 2 Blue Yonder products mentioned above.
Proficient in Oracle SQL, PL/SQL, Shell scripting.
Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills Good understanding on Control-m & other CLM/BL tools.
Our Values If you want to know the heart of a company, take a look at their values.
Ours unite us.
They are what drive our success – and the success of our customers.
Does your heart beat like ours? Find out here.
Core Values Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of.
Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Who are we? We are a proven, passionate bunch of disruptors.
Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.
Collaboration, respect, and a great work-life balance earned us the title of \"Best Place to Work- Employees' Choice\" by Glassdoor.
Our people are smart, creative, rock stars with over 400 patents and people years of domain expertise.
What do we do? Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment.
Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand.
With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.
Blue Yonder - Fulfill your Potential.
™ blueyonder.
om “Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc.
Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.
Blue Yonder, Inc.
N Scottsdale Rd, Ste 400 Scottsdale, AZ