DC ENGINEER SPECIALIST

Our client is a fast-growing automation-led next-generation service provider delivering excellence in IT, BPO, and consulting services.
They are driven by a combination of robust strategies, passionate teams, and a global culture rooted in innovation and automation.
Our client’s Digital offerings have helped clients achieve operational excellence and customer delight.
Their focus lies on taking a leadership position in helping clients attain customer intimacy as their competitive advantage.
They are now on a journey of metamorphosing the experiences of the customer’s customers by leveraging our industry-leading delivery and execution model, built around the strategy— Automate Everything™, Cloudify Everything™, Transform Customer Experiences™.
Powering our client’s complex technology solutions and services is the Bottom-Up Disruption, a disruptive crowdsourcing initiative that brings about innovation and improvement to everyday complexities and, ultimately, growing the client’s business.
The digitally empowered workforce of our client represents various nationalities, comprising employees, and lives the company’s philosophy of ‘customer success, first and always’.
The company reported a global revenue of USD $ Mn.
We are currently searching for a DC Engineer Specialist.
Responsibilities Handle Level 2 analysis.
nvestigate incidents,identify root causes,and create clear bug reports for the development team.
Follow SLAs (Service Level Agreements) while prioritizing and resolving incidents escalated from the service desk.
Develop and maintain documentation for the knowledge base,including how-to guides and troubleshooting articles.
Communicate effectively with various teams daily (Development,IT Support,Product,QA).
Troubleshoot and diagnose complex issues in desktop and web applications.
Manage multiple tasks with shifting priorities.
Act as a liaison between clients, product management,and other stakeholders.
Requirements Bachelor's degree (essential).
6+ years of IT experience in L2/L3 support.
4+ years of experience working with.
ET technologies.
Strong understanding of the Software Development Life Cycle (SDLC) and the role of a Support Engineer within it.
Experience with bug/incident lifecycle management.
In-depth knowledge of Microsoft.
ET Core/6.
/7.
framework.
Deep understanding of Microsoft ASP.
ET (MVC, API), C#, JavaScript, and Angular.
Proficient with REST APIs and client-server architecture.
Knowledge and experience with SQL, including complex queries and optimization.
Experience reading and analyzing logs effectively.
Ability to troubleshoot, identify root causes, and develop creative solutions for customer issues.
Excellent written and verbal communication skills.
Desired IT Service Management (ITSM) knowledge.
ITIL certification (a plus).
Languages Advanced Oral English.
Native Spanish.
Note.
Hybrid If you meet these qualifications and are pursuing new challenges, Start your application to join an award-winning employer.
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