Service manager

Provide direction and support to existing service infrastructure and ensure alignment with organizational standards. 
Establish and maintain procedures for supporting the architecture, equipment, and systems set in services. 
Ensure lifecycle programs for all existing services and prepare plans for service transition, replacement or improvement. 
Establish plans to ensure all services are monitored for failures and place appropriate response plans to resolve incidents. 
Facilitate processes and procedures to ensure the implementation of reliable software and infrastructure solutions. 
Create, train, and manage the team responsible for designing, developing, and deploying scalable infrastructure solutions. 
Lead and plan the deployment of cloud services.
Provide the cost base structure, P&L to sales team to sell services.

Management of the organization's service portfolio, as well as ensuring compliance all services are delivered in time, cost, scope and quality defined in each contract.
Manage the service team (national, international and suppliers) for all contracts.
Provide guidance to the team on contractual practices and procedures to be implemented in projects and services.
Manage customer needs and expectations as well as any incidents affecting contracts.
Act as a focal point between the client and the organization to ensure compliance with the commitments, deadlines and results defined in the contracts.
Support sales team in generating proposals and tenders.
Achieved Results
Winning the CNH contract again for a second time for the National Data Repository in Mexico (USD 20M).
Execute 100% of the planned contract budget (USD 13M).
Reduce DSO to 30 calendar days for delivered services.
Minimize third-party software rental expenses by 30%.

Implementation and operation of the first National Hydrocarbon Information Center for the CNH, Mexico's first national Repository of E&P Information, implementation included the installation, configuration and tuning of the data center, implementation of data rooms to promote bidding round, migration of PEMEX historical information from 60 years of operation with size of 10 Petabytes. 
Manage contract budgets as well as ensure the financial health of the contract.
Update and transmit the procedures, policies and standards of the organization's contracts and services.
Manage contracts compliance by monitoring service level agreements.
Support sales management by providing the necessary resources for the proposals generation. 
Achieved Results
Address ASF audits with zero findings in each audit.
Increase CNH revenue for selling E&P information by 80%.
Execute 100% of the budget allocated to contracts (USD 15M)

Lead the implementation projects in north, central and south Mexico regions.
Achieve results in time and with the quality defined in the requirements of the project.
Lead project implementation plans.
Manage changes to achieve project results.
Manage project development from planning stages to completion, including subsequent analysis.
Manage the technical assistance to identify potential areas of improvement.
Provide support to the project team.
Report project progress.
Projects Implemented:
Implementation of the National Hydrocarbon Information Center, CNH (13,500K USD)
Digital Field Control System, PEMEX (580K USD)
Numeric Simulation Campo Cuervito North CM1, PTD (320K USD)
Geological Characterization of Locations in the NEJO Field, IHSA (280K USD)
Platform Migration of the Integral Asset to Avocet 2013.1, PEMEX (550K USD)
Project Analysis of Wells Installations for the 100 and 54 Blocks, IHSA (350K USD)
Control Room Implementation for Exploration Unit (ICenter), PEMEX (670K USD)
Restitution of the Operational Conditions of the Measuring Station KM19, PEMEX (1,100K USD)
Corporate Exploration and Production Database Implementation, IHSA (780K USD)
Emergency Response Center, PEMEX (2,300K USD)
Integrated Asset Modeling, PEMEX (130K USD)
Comprehensive Production Operations System, PEMEX (480K USD) 

Direct the IT Management for the implementation and improvements in the hardware infrastructure as well as software solutions, that improve the services offered aligned to the business needs while seeking an optimization of the cost of these Implementations. 
Achieved Results
Define the execution plan for upgrading the service-to-third-party service infrastructure.
Establish supplier selection criteria according to business needs.

Management of the services and projects portfolio oriented to service companies in the E&P field, as well as for oil operators, monitoring the compliance of the services delivered in time, scope and quality established in each contract.
Utilization management of the services team of local and international specialists
Monitoring the fulfillment of objectives and evaluation of results of the service team.
Definition of the levels of services to be contracted and quality assurance.
Ensure the execution of processes, procedures and standard methodologies of the company in the contracted services.
Development of the service team.
Manage and lead quality meetings with customers.
Achieved Results
Organization and management of the event of "Petrel Technological Adoption 2011" with a partition of 95% of the companies convened. 
Delivery of 100% of services without findings in the execution of contracts in the period of H1 2011.
Complete 98% service team training by the end of Q3 2011.

Maintenance of the national repository of E&P information from Peru's hydrocarbon regulatory department. The service consisted of the technological update of the existing infrastructure involving the hardware and software aspects that support the operations of the data repository (reception, quality control, loading and visualization of information), as well as the generation of information and delivery packages for tenders.
Define and manage infrastructure upgrade plans (hardware maintenance, application upgrade, and service operation processes).
Technological support to the different functional areas of the project.
Manage technical and technological resources in the area of systems.
Organize and monitor project quality control activities.
Achieved Results
Optimization and automation of 5 business processes reducing daily operating time by 2 hours.
Delivery of the project with a delay in time of 3%.
Execute 100% of the budget allocated to the contract (USD 5.6M).

Opportunity management for potential sales, developing training plans for business partners, working with IBM business partners to develop solutions required by customers. Also, collaborate with universities to disseminate IBM technology in line with the needs of organizations. 
Achieved Results
Concrete the largest sale of IBM partners in Q4 2007 (USD 850K).
Achieve 100% of certified technical consultants by the end of H1 2007.

Management of the implementation of software development projects according to the needs of the internal users of management and technical management, lead the application development team and the change control committee.
Achieved Results
Reduce the execution time of billing processes from 5 days to 2 days.
Automate the process of compensating customers for poor quality of service.

Implementation of new requirements, as well as improvements to the actual systems, defining and analyzing problems, by designing and implementing standards and solutions. 

Definition of functional requirements and use cases of sales systems to larger customers for implementation, functional testing management of applications for production.

Implementation of the project development system for the calculation of liquefied petroleum gas networks, deployment of the system in all branches of the northern region of the country.