Learning coordinator

Manage training projects with BPOs in LATAM, training material creation, trainer capacitation, and development of projects for the improvement of specific KPIs

Material creation for platform services

Onboarding and product for new hires and transfer employees, material development for KPIs improvement. management of performance tools achieving development of skills to identify areas of opportunity for possible attrition, creating action plans to improve retention, design, and supervision of engagement initiatives to improve the work environment. Dedicated trainer to the following lines of business: Plenti- American Express, Amazon, Membership rewards-American Express,24 hours fitness, Membership rewards-American Express Jacksonville NC USA, and Amazon in the Philippines supported and helped launched the line of business by certifying the trainers in product training and basic facilitation skills for the first 72 agents.