It specialist

- Improved customer service by assisting in the enhancement of the company's
technical support process.
- Resolved online users' issues with and use of Remote Tools by engaging with
2
them via live chat, web conferences, and phone.
- Negotiated with vendor to purchase replacement hardware and software products
and sought advice to resolve more complex issues.
- Provided positive customer support to difficult customer issues using de escalation
methods and by maintaining composure and patience.
- End user assistance from operational to Directors levels in help desk through
electronic tickets system, face-to-face or remote (Teamviewer, Service Desk Plus,
GoToAssist) in a Global Corporate environment
- Active directory administration through Windows ADUC or web tools. (ADUC,
ADManager Plus)
- Microsoft Windows environment troubleshooting (Windows 7, Windows 10)
- User Administration
- Workstation deployments
- PC troubleshooting, maintenance and repair
- Software Troubleshooting.
- Computer asset control
- Securlty of information
- Security monitoring of local network devices
- Data cabling and maintenance
- Basic Databases
- Email configuration on workstations and smart devices.
- Support in Windows environments, Installations, updates, backup
- Server Management (Windows, MAC)
- Processes documentation.
Tools: TeamViewer, Manage Engine Service Desk Plus, GoToAssist, ADUC,
ADManager Plus, Office 365 Admin Center, Azure Active Directory, Password
Manager Pro, Proofpoint

- Management and planning of supply chain for company operations.
- Responsible for Logistics of imports into Mexico of merchandise and machinery
- Personnel management
- Quotes and requisitions
- Reporting
- Responsible of purchasing
- Supplier management
- Accounts payable
- Land transport logistic of heavy machinery and equipment
- Follow up on international shipments, China, Europe with forwarders and customs agencies.
- Review of shipping documents

- Technical support and physical maintenance to computer equipment and peripherals.
- Software maintenance, upgrades and system back ups
- Information networks management and installations
- Design and implementation of wireless links. (Ubiquiti)
- Installation and configuration of surveillance systems.
- Management of switches and VoIP telephony
- Server management (Windows and MAC)
- Email configuration and management on workstations and mobile phones (Smartphones)
- Remote support to users using remote applications (Team Viewer, Go to Assist, Go to meeting, among others).
- Analysis, detection and correction of system failures (hardware and software).
- Preparation of user manuals.
- Responsible for national and international quotation and purchases, importation of merchandise.
- Responsible for logistics daily operations of vessels within and outside company dry storage facilities
- Responsible for coordination of personnel to perform daily activities of the company
- Maintenance responsible for company machinery and fleet vehicles.
- Responsible to coordinate logistic of transportation for vessels to and from United States of America. Quotation, decommissioning, delivery
- Employee management
- Customer service and conflict solutions
- Purchase orders and reservations
- Inventory management and billing (Aspel SAE, CE Commander, FileMaker)
- Project coordinator
- Reporting procedures
- People in charge: 15: 4 people from maintenance department, 4 people for machinery operation, 2 people on front desk, 1 person for Technology of information, 2 drivers, 1 mechanic, 1 mechanic assistant.
- Report to Director/Owner