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SERVICE DESK LEADER

Descripción de la oferta de empleo

Position.
Service Desk Leader Location.
Aguascalientes Industry - Sector.
Technology What you'll do? •     Create an inspiring team environment with an open communication culture •     Set clear team goals •     Oversee day-to-day operation •     Monitor team performance and report on metrics / Reporting activities •     Motivate team members •     Discover training needs and provide coaching •     Listen to team members' feedback and resolve any issues or conflicts •     Encourage creativity and risk-taking.
•     Suggest and organize team building activities                                                                         What you'll bring.
•     Experience in ServiceNow                                                                               •     Experience in ServiceCentral                                                                            •     Experience in Office (incident resolution and configuration)                                          •     Ticket solution and manage                                                                             •     Reporting, KPI´s and metrics for the entire Service Desk Team •     Nice to have is ITIL foundation certification or experience in previous employment.
•     Fluent in English Soft skills.
Work Underpressure, Quality at work, Results Oriented What can YOU expect in a career with Capgemini? ·    Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini's clients.
·    You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
·    You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
·    Capgemini offers a competitive compensation and benefits package.
·    Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes.
A deeply multicultural organization.
·    Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.
You will love this job because ·      Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
·      Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart.
Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
·      Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.
“ At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person.
All applications welcome and will be considered based on merit against the job and/or experience for the position”
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Detalles de la oferta

Empresa
  • Capgemini México
Municipio
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 03/04/2024
Fecha de expiración
  • 02/07/2024
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