ACCOUNT MANAGER

SentiOne is analyzing billions of online conversations to provide social listening and online management solutions for its clients. Our founders brought together a group of experts to create a technology that helps people find online conversations that really matter. This means we can provide in-depth information and insights that are relevant to all types of businesses. In addition, we offer our customers the opportunity to react from a single platform in real-time to comments, reviews, and feedback from all digital communication channels related to their business. As our technology is based on artificial intelligence and Machine Learning, we can fully automate a company's digital communication with its customers. This means that our intelligent chatbots can handle part or all of the customer conversation, providing a company's customer service in the most effective way. Our goals are to shorten the reaction time and increase the quality of customer service! Today, our solutions have been used by more than 15,000 companies worldwide, across all industries and company sizes.

Location: Mexico

Job type: B2B

What You’ll Be Responsible For:

• Provide superior customer support via email and telephone
• Building and maintaining long-term relationships with customers
• Take care of customer satisfaction by coming up with customer support content
• Expansion of activities in sales and account managing in LATAM
• Customer training in the use of our tool

Requisitos del puesto

What You Need to Get the Job Done:

• Experience in customer service, sales or communication with customers (B2B, B2C)
• Knowledge about Social Media Channels (Twitter, Facebook, Instagram, Linkedin, Tiktok)
• Experience in build and maintain long-term relationships with customers over the phone directly and conducting presentations/trainings
• Excellent Spanish and English in writing + spelling skills
• Be able to work independently and as part of a team in a fast-changing and fast-paced environment
• Ability to learn quickly with positive attitude towards people

Nice to have:

• Knowledge of Social Listening tools/industry
• Use-Case writing skills
• Knowledge about invoices and taxes in MXN
• Additional languages

Otros datos del puesto

What Are Our Drawing Cards:

GREAT TEAM! Get ready to work in a fun and extremely ambitious team. You will always be able to count on the support of your colleagues, both international and local!

TRUST, OWNERSHIP, FREEDOM. Be prepared for work in a fun and extremely ambitious team. You can always count on support from both international and local colleagues for life.

IMPACT. We believe in hiring great people and giving them space to use their knowledge and experience. You can be sure that your voice and all your ideas will be heard!

OWN AI PRODUCTS. We create our own products using the latest technologies and keep up with the latest trends in the AI industry.

INFORMAL ATMOSPHERE. We thrive within a flat structure and believe in a relaxed atmosphere and flexible working hours.

DEVELOPMENT & LEARNING OPPORTUNITIES. We believe that everyone is different and has different development needs so we create tailored-made development paths.

HOLIDAYS & DAYS OFF. Everyone needs to recharge their batteries and get some rest. Regardless of the contract, you get paid days off.

FLEXIBLE WORKING HOURS. We believe that a reasonably balanced schedule is the key to productivity. It doesn’t matter if you are an early bird or you get a lot done in the wee hours of the night.

SOCIALS & OFFSITES. We like spending time together so depending on the pandemic situation, we organise sailing/kayaking offsites, board games and beer nights... And our integration events are surely ones to remember!