TOTAL REWARDS ANALYST
Descripción de la oferta de empleo
We Need You.
Job Description
Qualifications, Experience and Skills
Level of educational attainment required
Bachelors in Administration careers
Previous work experience required
Require 12 years of experience
Callingquery management
Language skills required
English B1
Technical skills required
Data accuracy
Excel
JIRA
Soft skills required
High ability of information gathering
High level of service mindset
Organizing skills adheres to deadlines
Key tasks and accountabilities
Coordinate with stakeholder, benefit providers, brokers, and vendors to ensure timely and accurate delivery of benefits to employees
Assist employees with benefit inquiries, issue resolution, and enrollment processes daily, requires on call assistance on regular basis for half of the working day
Stay appraised on benefits policies and changes on the benefits front for query management
Maintain all business health KPIS like turnaround time, CSAT and call adherence basis the targets set for the team
Collaborate with team members to develop and implement initiatives to improve the overall employee experience on calls
Gather employee feedback and conduct surveys to identify areas for improvement and develop action plans accordingly basis CSAT
Support the planning and execution of annual enrolment cycle which is yearly for benefits choices for the year, wellness programs, and other initiatives
Maintain standard operating procedures SOPs related to benefits administration and employee experience initiatives
Continuously maintain the query management research knowledge resources on the Knowledge hub of the team
Maintain documentation and proofs of emails in all JIRA tickets
Bolsa de trabajo México ofrecemos puesto de Total Rewards Analyst para el sector de Recursos Humanos de Aguascalientes. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Importante empresa del sector
- 19/04/2024
- 18/07/2024
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