SR UX RESEARCHER

Sr.
User Experience Researcher Come join the Thomson Reuters UX Research team! We are a company of team members in over 75 countries that provide customers with critical news, information, and technology.
Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.
About the UX Team The UX Team is undergoing an exciting transformation in the ways we work and our team structure.
We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers.
Our CEO recently shared in an employee Town Hall that “Our Job #1 is improving the customer experience and our Job #2 is innovation.” The UX Research team is leading the way to help our company achieve this mission.
As a Sr.
User Experience Researcher, you will define and execute user research programs, spanning a broad set of experiences and modalities.
The research activities you lead will help the team develop a deeper understanding of the users we service.
You will help the team act on user insights to inform product and design decisions that empower our customers Are you a curious, smart, self-driven UX professional who loves the challenge of turning complex problems and constraints into elegant solutions that meet a customer’s needs? Come and join us as we work to transform Thomson Reuters into a truly Digital company.
We aren’t just changing the way customers engage with us, we are transforming and re-imagining our business, by focusing on the individual user.
Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters.
Our customers range from small entrepreneurs to large corporations and government clients across the globe.
They are under a lot of pressure to ensure the products and services they purchase meet their business needs and are confident in knowing how to use them.
As a Senior UX Engineer on the UX Engineering team, you’ll work closely with designers, software engineers, content strategists, accessibility specialists, product owners and researchers to develop, grow, and maintain our global design system.
Come join a group of passionate design professionals, who are focused on growing and scaling an organization-wide world-class platform.
You may also work on a side project initiative in addition to project work.
To oversee the generation, testing, completion and timely delivery of new revenue-enhancing proprietary models and/or products and services.
This includes developing methodologies, calculations, and testing and benchmarking procedures, as well as working closely with clients and client managers throughout the process of development.
• Conduct and publish independent research, analysis and ad hoc reports on specific markets as required.
• Work with sales, product and business development managers to enhance the market value of current offerings by researching and directing efforts to develop and implement value-added services.
Contribute to new sales through conducting product demonstrations and marketing events.
• Support and build strong relationships with clients by attending client meetings and responding to queries regarding, market, content, analytics, reports and quantitative models.
• Extend company brand within the investment community through public speaking, by representing the company to the media, and writing and publishing industry-specific research.
• Attend to ad hoc research requests from internal and external sources.
• Work within the company to grow and maintain employee knowledge of company products and the financial industry in general and additionally to share knowledge across the company/train departments on the construction and use of ongoing research projects.
About the role.
In this role as Sr.
User Experience Researcher, you will Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
Lead discovery research activities to inform UX design decisions.
Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
Develop user journeys and personas.
Synthesize quantitative data with qualitative data to help drive product and design decisions.
Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
Take ownership for self-development, stay current with research techniques and tools in the field of UX.
Be a self-starter.
Take initiatives and drive projects from beginning to end.
Mentor and assist UX Researchers as needed.
About You.
You are a fit for the role of Sr.
User Experience Researcher, if you have.
Master’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
5+ years of UX research experience or 8+ years of experience in lieu of degree.
Experience in UX research on B2B SaaS solutions.
Experience in foundational/generative and qualitative research to identify needs/problems and workflow/task analysis.
Experience conducting qualitative and quantitative research throughout an Agile development process.
Experience with using data analytics to identify UX research course of action a plus.
Strong analytical and problem-solving skills.
Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.
Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.
What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote throughout .
Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing.
Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
#LI-AC1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años.
Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo.
Reuters.
Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan.
asesorar, defender, negociar, gobernar e informar.
Contamos con el talento de empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión.
En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas.
¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad.
Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos.
Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable.
Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas.
También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable.
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Podés encontrar más información sobre Thomson Reuters en thomsonreuters.
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Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.