SR. PROGRAM MANAGER, CX
Descripción de la oferta de empleo
om.
x, we are working to be the most customer-centric company on earth.
To get there, we need exceptionally talented, bright, and driven people.
If you would like to help us build the place to find and buy anything online, this is your chance to make history.
We are looking for a Senior Program Manager to join our Customer Experience Program team with Customer Service.
The ideal candidate will work relentlessly to identify each opportunity to improve the experience of Amazon customers, and lead the strategic and tactical actions to achieve that goal.
We are looking for the right person with a mix of quantitative, consultative, and facilitative/leadership skills.
The successful candidate will have a documented record of accomplishment in driving change; and in significantly improving processes, and will know how to be effective in fast-paced environments.
Key Responsibilities.
- Act as the point of contact for CS and the following teams.
Retail, Fulfillment Centers, Logistics, Technical Teams, Seller Support, Knowledge Management, Fraud, Payments.
- Act as the point of contact for CS for Mexico Customer Experience projects.
- Complete analysis of processes and procedures with a mind to continue improving the Customer Experience and key Metrics (CPU, Concessions Value/ Net OPS, PRR), with the final goal of identifying customer pain points and proactively drive improvements.
- Identify and challenge any negative effects on the Customer Experience prior to new launches.
- Manage customer-impacting issues as they come up in a troubleshooting mode, which includes, but not limited to.
proactively engage with mass communications, work on any urgent and/or uprising tickets that may affect customer experience or primary KPIs and advise on proper actions and follow-up to take to resolve said issues.
- Provide analysis to management on customer experience impacting issues.
- Act as a networking bridge between the CS and business teams, as well as keeping them informed of changes in and outside CS that have impact on customer experience.
We are open to hiring candidates to work out of one of the following locations.
Mexico City, DIF, MEX BASIC QUALIFICATIONS - Bachelor's Degree in Business Administration, Industrial Engineering, or relevant field or equivalent Amazon experience.
- Minimum 3 years of experience in a Customer Experience Program Management role.
- (agregar) 1 year of Customer Service or Customer Experience management experience (esto estaba en preferred, pero este sera mi sucesor, entonces necesito que venga con experiencia de liderazgo en el area).
PREFERRED QUALIFICATIONS - Customer Experience Management experience.
- Customer Service Management experience.
- Project/program management experience and/or key contributor for a site/service launch.
- Previous experience with Six Sigma and/or Lean tools and methodologies.
Detalles de la oferta
- Amazon
- 02/05/2024
- 31/07/2024
Experiencia como community manager y estrategia de contenido buena voz para narrar... creadora de contenido / community manager buscamos creadora de contenido para manejar los canales de canal de youtube y de tiktok... su rol aparte de crear contenido va a ser el manejo de 2 canales de redes sociales......
Additional tools: familiarity with wordpress divi builder, analytics, google tag manager and mouseflow is advantageous but not mandatory... your day to day:daily collaboration: engage in daily strategy meetings via zoom with a fellow google ads manager from argentina and a german/australian team leader......
Requisitos del puesto experiencia previa como office manager o en roles administrativos similares... estamos buscando un(a) office manager altamente organizado(a) y proactivo(a) para unirse a nuestro equipo... remuneración competitiva y beneficios adicionales... organizar eventos, reuniones y conferencias......
¿te gustaría ser parte del equipo?¿te gustaría ser parte del equipo? nuestro community manager trainee da apoyo al equipo, llevando cuentas pequeñas mientras desarrolla su experiencia, generando mayor participación a través de las redes sociales... en comunicación social, marketing o afín - 6 meses de......
¿te gustaría ser parte del equipo? nuestro/a social media manager bilingüe es la persona encargada de liderar y coordinar el equipo de community managers... en comunicación, mercadotecnia, publicidad, diseño o afín- 3 años de experiencia como social media manager (indispensable)- experiencia de 2 años......
Role: sr data scientistlocation: guadalajara & mexico city (remote)type of hire: full time job description: strong proficiency with r, sql,strong in python including the tensorflow, keras, and xgboost libraries... otros datos del puestorole: sr data scientistlocation: guadalajara & mexico city (remote)type......
Funciones: - creación de contenido para publicación en redes sociales y apoyo al community manager - generación de parrillas según los temas de tendencia - monitoreo de redes sociales requisitos del puestorequisitos: - lic... ¿te gustaría ser parte del equipo?¿te gustaría ser parte del equipo? nuestro......
Nuestro bilingual community manager establece estrategias para construir y crecer las comunidades digitales de sus cuentas a cargo, ofreciendo un excelente servicio y atención al cliente... en comunicación, mercadotecnia, publicidad, diseño o afín - experiencia de 1 año como community manager (deseable......
Nuestro community manager trainee da apoyo al equipo, llevando cuentas pequeñas mientras desarrolla su experiencia, generando mayor participación a través de las redes sociales... en comunicación social, marketing o afín - 6 meses de experiencia en el manejo de redes sociales y generación de reportes......
Project manager ¿te gustaría pertenecer a una reconocida agencia de comunicación gráfica en méxico? ¡buscamos project manager! funciones: seguimiento al proceso operativo de la empresa, seguimiento de actividades y plan de trabajo administración de recursos reportes de estatus y comunicación ejecutiva......
