SOFTWARE SUPPORT SPECIALIST

Job ID.
Required Travel.
Minimal   Managerial - No   Location:.
exico-Guadalajara (AM)  Who are we? Amdocs helps those who build the future to make it amazing.
With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers.
Our approximately employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations.
Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.
billion in fiscal .
In one sentence Responsible for providing outstanding technical support to a global customer base.
Keeps ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
What will your job look like? Provide engineering expertise to fix, modify and engineer software solutions and configurations, to ensure that the product/solution performs within efficient design specifications.
Investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.
Analyze production issues from the business and application/code perspective and outlines corrective actions.
Technical focal point with other teams to resolve cross product/solution issues.
Ownership and accountability of specific modules within an application and provide technical support and mentorship in problem resolution for complex issues.
Bring continuous improvements/efficiencies to software or business processes by utilizing Software Engineering tools, various innovations and techniques and the reuse of existing solutions.
Contribute in meeting various SLA’s and critical metrics to guarantee that tasks are completed on time and the delivery timelines meet the quality targets of the organization.
Onboard new employees and train them on processes and collaboration with team members.
Take active role in team building, including technical mentoring and knowledge transfer.
Partner with internal/external customers to improve the understanding of customer problems, and verifies that an appropriate resolution has been applied.
All you need is...
Bachelor’s degree in computer science/Information Technology or equivalent 4 years’ experience as a Software Support Engineer.
4 years’ experience working with Java, SQL, Unix.
3 years’ experience in billing/invoicing/collections.
English advanced skills.
Mexico City and Guadalajara offices.
NTH.
Facing customer skills.
Experience as Team Leader.
Software support experience (L2, L3).
Automation experience.
Why you will love this job.
Get a chance to gain valuable experience and wide knowledge of Software integrative systems! Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise! Amdocs is an equal opportunity employer.
We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce