SLACK ADMIN \U SYSTEM COLLAB ENGINEER

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ob CategoryEnterprise Technology & InfrastructureJob DetailsAbout SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
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lack Admin & System Collab EngineerProductivity TeamCiudad de Mexico / Mexico The Productivity team within Business Technology’s Technology Services department is seeking a Collaboration Systems Engineer to help build, manage, and own the portfolio of internal productivity tools that support Salesforce’s Slack implementation, among other collaboration tools.
You will be responsible for deploying new services, operational support, and delivering enhancements and automations to scale the environment as it grows.
You will also work in partnership with Product Management to understand requirements and deliver on priorities.
his role’s focus will be for maintaining the internal Slack environment, and contributing to custom Slack applications serving that purpose.
Other productivity tools will be added to scope for this role related to document drafting, diagramming, knowledgebase, and whiteboarding.
ou have a forward-thinking mind, always looking for ways to improve and get the most out of our services.
You are easy to do business with, apply agile standard processes, and are acutely focused on delivering a seamless user experience for our employees serving customers internally and externally.
our Responsibilities.
esign, deploy, integrate, and provide operational support for Slack and additional productivity & collaboration SaaS enterprise servicesBuilding internally-facing Slack applications to help automate administration and business processesTake initiative to voice internal team needs by identifying and communicating them to leadershipManage configuration policies and maintain operational processes that meet or exceed internal partner requirements in partnership with product leadershipManage different projects simultaneously while remaining engaged with team membersHandle work intake and drive projects to completion via team Scrum-Agile ceremonies (stand-ups, backlog grooming, planning, and team retrospectives)Articulate project requirements in an ever-changing environment and implement according to standard methodologiesSkills Needed.
+ years experience serving as a collaboration engineer or lead of one or more critical, company-wide SaaS-based collaboration suites (e.
.
Slack)3+ years experience in one or more development languages (Python, JavaScript, or equivalent scripting language), with proficiency in building and deploying solutions to production in an enterprise environmentFluent communication in written and spoken EnglishPrior experience using Heroku, GCP, or AWS to host infrastructure as codePrior experience administering a Slack Enterprise grid environmentAbility to pull and analyze basic data from SaaS systems and logsFamiliarity with key integration points for collaboration and productivity services, including identity and access management, data loss prevention, and SIEM integrationPrior experience using Slack Bolt SDK and/or Block kit to build simple Slack appsAble to demonstrate implementation of a new solution, including requirements gathering, design, proof-of-concept, test, and validating that solution meets the business needExcellent written, verbal, and interpersonal communication skills, with the ability to give and receive constructive feedbackDirect experience designing and operationalizing support frameworks of applications at scale, including user documentation and thoughtful design policies, processes, and proceduresPrevious experience securing solutions and using data security products on top of SlackPreviously a member of a high-functioning team that performed one or more projects that impacted the entire companyExperience owning and administering other point-based productivity tools in an enterpriseFamiliarity with enterprise compliance standards such as SOC 2, SOX, and ITGCAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
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