SERVICE DESK AGENT
Descripción de la oferta de empleo
If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally.
We are looking for a SERVICE DESK AGENT, whose main objective will be to provide first-level customer support in SONDA México.
Activities:
- Provide support and technical assistance to users
- Provide Technical support, delivering and recording all the necessary information to meet the internal requirements of the company and its clients.
- Provide the client with technical assistance by solving their incidents
- Manage all necessary actions to resolve the problems
Requirements:
- Service Desk and ticket system experience required (Service Now, Remedy, Service manager, etc)
-Experience managing service SLA's
-Inbound call experience.
Detalles de la oferta
- Grupo SONDA
- Sin especificar
- 06/05/2024
- 04/08/2024
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