SENIOR CUSTOMER TRUST ANALYST

Senior Customer Trust Analyst Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you! Join our team! Thomson Reuters Customer Trust team is looking for an experienced individual to support the evolving customer trust program across both Thomson Reuters software solutions and customer facing products globally.
The Senior Customer Trust Analyst directly helps support the growth of the business by helping our customers understand the security posture of Thomson Reuters along with supporting the products that the clients procure.
This is a fast-paced role on a high performing team that has a large amount of visibility within the larger Information Security team.
About the Role In this opportunity as a Senior Customer Trust Analyst, you will.
Coordinate and respond to customer inquiries focusing on Thomson Reuters Information Security posture Develop and maintain a thorough understanding of Thomson Reuters security programs and the fundamental security practices for primary product offerings Contribute to develop and maintain standardized responses and written security collateral Collaborate with internal and external stakeholders to meet customer inquiries with completeness and accuracy Support the automation tools already being used and identify solutions to increase their utilization for research and population of relevant information Meet with our customers to support virtual on-site audits and respond to enterprise and product level questions About You You’re a fit for the role if your background includes.
Bachelor's degree.
Fluent English is a must.
The ideal candidate will possess the right demeanor, skill set and experience to operate in the fast-paced and dynamic world of information security and risk, with experience working on different assessments at a time, as well as managing queries.
A successful individual will be articulate, keen on process excellence, and passionate about customer satisfaction.
Leverage cybersecurity understanding to respond to third-party security inquiries from customers as submitted by our sales and customer support teams including analysis of the inquiry, application of security information and documentation, working with technology and security stakeholders.
Deliver responses and services of inquiries consistently and accurately Collaborate with domain experts, peers and partners; and business or technology leaders across the Thomson Reuters enterprise Partner with stakeholders and team members to collect and track process data to improve customer experience with Thomson Reuters Populate the internal knowledge management tool with product-level information in a structured approach to enable data mining by partnering with stakeholders Report on the current state and identify control gaps to support remediation of findings Contribute to and achieve business and departmental goals and objectives Build and maintain relationships with key stakeholders to improve risk awareness and compliance as a subject matter expert Identify process improvements and automation opportunities to simplify, standardize and improve compliance across Thomson Reuters Deliver additional activities as defined To apply, please upload your updated resume in English.
Location.
CDMX What’s in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
company-wide Mental Health Day Off; Headspace app subscription;, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Purpose Driven Work.
We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-EG1 ¿Quieres formar parte de un equipo que ayuda a reinventar la forma en que trabajan los profesionales del conocimiento? ¿Qué tal un equipo que trabaja todos los días para crear un futuro más transparente, justo e inclusivo? En Thomson Reuters, hemos estado haciendo precisamente eso durante casi 160 años.
Nuestros productos y servicios líderes en la industria incluyen software y herramientas altamente especializados basados en información para profesionales legales, tributarios, contables y de cumplimiento, combinados con los servicios de noticias más globales del mundo.
Reuters.
Ayudamos a estos profesionales a hacer mejor su trabajo, dándoles más tiempo para centrarse en las cosas que más importan.
asesorar, defender, negociar, gobernar e informar.
Contamos con el talento de empleados en más de 70 países, donde todos tienen la oportunidad de contribuir y crecer profesionalmente en entornos de trabajo flexibles que celebran la diversidad y la inclusión.
En un momento en que la objetividad, la exactitud, la equidad y la transparencia están siendo atacadas, consideramos que es nuestro deber perseguirlas.
¿Suena emocionante? Únete a nosotros y ayude a dar forma a las industrias que hacen avanzar a la sociedad.
Accesibilidad Como empresa global, confiamos en la diversidad de culturas y pensamientos para alcanzar nuestros objetivos.
Para garantizar que podamos hacerlo, buscamos empleados talentosos y calificados en todas nuestras operaciones en todo el mundo, independientemente de su raza, color, sexo/género, incluido el embarazo, la identidad y expresión de género, el origen nacional, religión, orientación sexual, discapacidad, edad, estado civil, estado de ciudadano, estado de veterano o cualquier otra clasificación protegida según la ley aplicable.
Thomson Reuters se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa y ofrece un lugar de trabajo libre de drogas.
También hacemos adaptaciones razonables para personas calificadas con discapacidades y para creencias religiosas sinceras de acuerdo con la ley aplicable.
Protégete de ofertas de trabajo fraudulentas haz click aquí para más información.
Podés encontrar más información sobre Thomson Reuters en thomsonreuters.
om.
Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Hear from one of our AI Experts, Shawn Malhotra, Thomson Reuters' Head of Engineering on the key components that go into innovating AI at Thomson Reuters.