INDIGO LATAM PARTS ADMINISTRATOR
Descripción de la oferta de empleo
The role involves efficient handling of customer inquiries through multiple channels, meticulous tracking of open tickets, and diagnosing root causes for prompt resolutions.
The role includes interacting with customers and contributing to department goals through recommendations for efficiency improvements.
Responsibilities • Responsible for Ultimate Time Kits Administration for Indigo presses with LATAM Customers.
• Point of contact on end-to-end process for Returns parts in Latin-America region.
• Keeps meticulous track of open tickets under QAD, SNOW and various systems ensuring timely resolutions across the organization, and proactively communicating progress.
• Assumes responsibility for handling open service requests, implementing effective fixes, and meticulously documenting cases for escalation.
• Diagnoses the root causes of failures to facilitate prompt resolutions and maintains detailed records for future reference.
• Addresses customers' technical issues, including but not limited to product compatibility and configuration, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability.
• Interacts effectively with customers, company sales, and service representatives, addressing a wide range of pre-sales and post-sales inquiries.
• Assists in achieving department goals and actively contributes by making recommendations to management to improve efficiency and effectiveness.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
Collaborates directly with technical support engineers, quality analysts, and sales staff to promptly resolve customer issues, fostering a cohesive team approach.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.
Education & Experience Recommended • Bachelor or master´s degree in Finance, Administration, business, Communication, Computer science or any other related discipline or commensurate work experience or demonstrated competence.
• Advanced English language skills, knowledge of additional languages will be a plus • Good communication, negotiation, and conflict resolution skills.
• Ability to build relationship across teams and cultures • Typically has 1-3 years of work experience, preferably in customer support or a related field or an advanced degree with work experience.
• Experience with systems such as QAD, SNOW, HP Now, preferable.
Cross-Org Skills • Effective Communication • Results Orientation • Learning Agility • Digital Fluency • Customer Centricity Job - Services Schedule - Full time Shift - No shift premium (Mexico) Travel - No Relocation - No Equal Opportunity Employer (EEO) - HP, Inc.
provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
This information is provided voluntarily.
The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here.
Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement The world is waiting You’re driven to make positive changes.
We’re driven to find people like you.
We have a lot in common.
Let’s change the world.
Privacy, Terms of Use and Accessibility Diversity At HP, diversity and inclusion are business imperatives.
We are driven to be the career destination for all top talent.
Join us in reinventing the standard for diversity and inclusion where talent is our criteria.
Learn more about HP personal data practices at Privacy Statement, and Personal Data Rights Notice (where applicable).
Accessibility at HP and Terms Our advice to you… just be you! Learn more Having trouble with this page or with applying to a role? Click here to submit a request for support.
Detalles de la oferta
- Sin especificar
- Sin especificar - Sin especificar
- Sin especificar
- 13/05/2024
- 11/08/2024
Requiere ingeniero de redes familiarizado con las soluciones de nivel enterprise o carrier con mas de 3 años de experiencia en networking, enfocado en el área de telecomunicaciones, pero incluyendo cableado, datacenter... datacircuits, centrado en la tecnología mpls, cableado (panduit) e infraestructura......
Requiere ingeniero de redes familiarizado con las soluciones de nivel enterprise o carrier con mas de 3 años de experiencia en networking, enfocado en el área de telecomunicaciones, pero incluyendo cableado, datacenter... datacircuits, centrado en la tecnología mpls, cableado (panduit) e infraestructura......
Elaborar normas y requisitos para el proceso ágil... coordinar la integración de las metodologías relacionadas dentro de la organización... } requiere project manager nivel básico con ganas de aprender y excelente actitud, con experiencia con proyectos de it (gestión de equipos tanto local como en remoto......
Requiere ingeniero de redes familiarizado con las soluciones de nivel enterprise o carrier con mas de 3 años de experiencia en networking, enfocado en el área de telecomunicaciones, pero incluyendo cableado, datacenter... datacircuits, centrado en la tecnología mpls, cableado (panduit) e infraestructura......
Corredor industrial to corredor industrial toluca, 52004 lerma de villada, méx... salario: $1,570 semanales libres (pago semanal) prestaciones de ley (imss, infonavit, aguinaldo, vacaciones, prima vacacional) bono de asistencia perfecta $400 mensuales bono de compensación por 2do turno $600 mensuales......
Corredor industrial to corredor industrial toluca, 52004 lerma de villada, méx... instrucciones para aplicar a la vacante envía cv o currículum vitae actualizado al e-mail *****@***** o por whatsapp 729 328 2072 con atencion a la lic... 7 sección i y ii, nave i, mza... oportunidad de planta y obtener......
Corredor industrial to corredor industrial toluca, 52004 lerma de villada, méx... proambi expertos en reciclaje tecnológico estamos en busca de tu talento como almacenista (multifuncional) requisitos: escolaridad: bachillerato (deseable carrera tecnica en administracion o contabilidad) maniobras......
Corredor industrial to corredor industrial toluca, 52004 lerma de villada, méx... proambi expertos en reciclaje tecnológico estamos en busca de tu talento como almacenista (multifuncional) requisitos: escolaridad: bachillerato (deseable carrera tecnica en administracion o contabilidad) maniobras......
Corredor industrial to corredor industrial toluca, 52004 lerma de villada, méx... instrucciones para aplicar a la vacante envía cv o currículum vitae actualizado al e-mail *****@***** o por whatsapp 729 328 2072 con atencion a la lic... proambi expertos en reciclaje tecnológico estamos en busca......
Corredor industrial to corredor industrial toluca, 52004 lerma de villada, méx... tania herrera ¡contratacion inmediata ¡ requisitos del puestoproambi somos la empresa líder en el sector de soluciones en administración de activos tecnológicos en méxico, ya que ofrece la gama más completa de servicios......