GERENTE OPERATIVO DE BANQUETES

Job Description For Gerente Operativo de Banquetes(HOZ) in Guadalajara,Mexico.
Job Number Job Category Event ManagementLocation The Westin Guadalajara, Avenida de las Rosas , Guadalajara, Jalisco, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYDirects and motivates banquet team while personally assisting in providing high quality service based on requirements and standards.
Monitors and controls financial and administrative responsibilities including asset protection.
Provides clear and concise communications to everyone servicing the event.
Identifies training opportunities and plans a strategy to accomplish goals.
ANDIDATE PROFILE Education and Experience• High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
ORE WORK ACTIVITIESManaging Banquet Services Operations• Projects supply needs for the department, (e.
., china, glass, silver, buffet presentations, props).• Applies knowledge of all laws, as they relate to an event.• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.• Adheres to and reinforces all standards, policies, and procedures.• Maintains established sanitation levels.• Manages departmental inventories and maintains equipment.• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.• Schedules banquet service staff to forecast and service standards, while maximizing profits.• Assists team in developing lasting relationships with groups to retain business and increase growth.
articipating in and Leading Banquet Teams• Sets goals and delegates tasks to improve departmental performance.• Conducts monthly department meetings with the Banquet team.• Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.• Acts as a liaison to the kitchen staff.• Leads shifts and actively participates in the servicing of events.
nsuring and Providing Exceptional Customer Service• Sets a positive example for guest relations.• Interacts with guests to obtain feedback on product quality and service levels.• Responds to and handles guest problems and complaints.• Empowers employees to provide excellent customer service.• Ensures employees understand expectations and parameters.• Strives to improve service performance.• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.• Reviews comment cards and guest satisfaction results with employees.
onducting Human Resources Activities• Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.• Observes service behaviors of employees and provides feedback to individuals.• Monitors progress and leads discussion with staff each period.• Participates in the development and implementation of corrective action plans.• Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.• Attends and participates in all pertinent meetings.
arriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.
To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brands unique programming to life.
We want our associates to embrace their own well-being practices both on and off property.
You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.