CYBER SECURITY INCIDENT MANAGEMENT ENGINEER

About the team The cyber security engineer will work to maintain corporate wide information security data, infrastructure and process secure, to ensure that AstraZeneca’s information assets are adequately protected in relation to confidentiality, integrity and availability.The role is accountable for ensuring the task given are delivered in accordance with Service Level Agreements, business requirements and customer experience expectations and meeting required quality and compliance to standards. The role is also required to work closely and collaboratively with other IT functions, AZ business areas and suppliers. Cyber security senior engineer may also be an individual contributor, working in a security speciality supporting the wider security function Accountabilities Assess delivered services against relevant Service Level Agreements (SLAs) and customer satisfaction requirements and lead reviews of volumetrics in relation to consumption of services, performance & compliance of the operational control Ensure service delivery processes is accordance with AstraZeneca standards and procedures Ensure that key service support processes are effective and satisfactory Engage with key stakeholders to understand business challenges and identify current and future requirements so that demand for externally provided services is captured, prioritized and met. Work collaboratively with other IT functions Undertake ongoing review of processes, procedures and SLAs, influencing modifications and enhancements of services Evaluate effectiveness and efficiency of support  and provide recommendations for savings and improvements Drive Service Improvement Plans for major incidents, process defects and instances of customer dissatisfaction as well as proactively identify future opportunities Provide input to design and development of service solutions, technology, processes, information and measurements to meet documented business requirements and outcomes. Provide a single, consistent source of information on all agreed services ensuring availability to those with approval to access Ensure given services have appropriate on-going recovery capability within IT services to match the agreed needs, requirements and timescales of the business Education, Qualifications and Experience Essential 7 yrs + Experience in security technologies and processes in a complex, multinational, corporate environment required Technical or business degree or relevant proven experience ITIL training / service management accreditation Experience of developing and managing relationships with suppliers Application of security policies, procedures and guidelines and providing expertise to business group Experience of risk management and assessment Desirable Technical understanding and demonstrable experience of core security technologies Working knowledge of SOx & GxP compliance Skills and Capabilities Essential A self-starter with high levels of drive, energy, resilience and a desire for professional excellence Ability to work well in diverse, multinational teams and proven ability to influence others to achieve positive outcomes Ability to prioritize, re-schedule and adapt to changes in a dynamic environment Excellent communication and facilitation skills Proven business acumen, intellectual capability, verbal and written communication / customer support / interpersonal / presentation / conflict resolution skills Willing to learn and able to manage ambiguity and operate effectively with little supervision Desirable Demonstrated leadership skills interacting with senior leaders Why AstraZeneca? At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together. At AstraZeneca when we see an opportunity for change, we seize it and make it happen, because any opportunity no matter how small, can be the start of something big. Delivering life-changing medicines is about being entrepreneurial - finding those moments and recognising their potential. Join us on our journey of building a new kind of organisation to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting edge methods and bringing unexpected teams together.