CUSTOMER SERVICE SUPPORT
Descripción de la oferta de empleo
• B2 and/or C1 level of English proficiency.
• Minimum 6 months of experience as a bilingual customer service agent.
• Minimum completion of high school with a certificate.
Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).
Job Responsibilities.
• Engage in retention efforts to ensure customer satisfaction and loyalty.
• Resolving billing issues raised to ensure customer satisfaction and loyalty.
• Utilize cross-selling techniques to promote additional products or services.
• Provide exceptional customer service to address inquiries, concerns, and complaints effectively.
Benefits.
• Competitive salary package.
• Comprehensive training program.
• Opportunities for career advancement and professional development.
• Dynamic and supportive work environment.
The Profile You have at least 6 months to 1 year experience, ideally within a Customer Service or Helpdesk / Technical Support role.
You have working knowledge of Customer service, Customer satisfaction, Bilingual Customer Service and Issues Resolving You are highly goal driven and work well in fast paced environments You are a strong networker & relationship builder You are adaptable and thrive in changing environments The Employer Our client is a premium IT consulting and recruiting agency with headquarters in London, United Kingdom.
Their services extend across India, Europe, the Middle East, and the APAC region.
As a trusted recruiting agency, they understand the critical importance of finding the right talent to meet the unique needs of each organization.
With their extensive network of highly skilled IT specialists, they are adept at sourcing top-tier candidates who possess the technical expertise and cultural fit required for success in today’s leading IT companies.
Detalles de la oferta
- Snaphunt
- 10/05/2024
- 08/08/2024
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing......
You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable... what are your responsibilities: receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage preparing......
(mediados de año se moveran a tlalnepantla) tener disponibidilidad para laborar en cualquiera de las dos zonas requisitos del puestorequisitos: experiencia mínima de 1 año en puesto similar o customer service escolaridad: licenciatura en áreas administrativas (titulado indispensable) inglés avanzado......
Requisitos del puesto requisitos: bachillerato o licenciatura ingles intermedio / avanzado experiencia en atención a clientes 6 meses (deseable) otros datos del puesto ¡postúlate o comunicate al 8711434716 e inicia tu proceso con nosotros!... importante empresa solicita para contact center agente bilingüe......
Requisitos del puesto requisitos: bachillerato o licenciatura ingles intermedio / avanzado experiencia en atención a clientes 6 meses (deseable) otros datos del puesto ¡postúlate o comunicate al 8711434716 e inicia tu proceso con nosotros!... importante empresa solicita para contact center agente bilingüe......
Drive the communication with the customer to ensure the customer has confidence on problem resolution define and understand the customer issue by creating adequate reproduction scenarios... act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both......
(mediados de año se moveran a tlalnepantla) tener disponibidilidad para laborar en cualquiera de las dos zonas requisitos del puestorequisitos: experiencia mínima de 1 año en puesto similar o customer service escolaridad: licenciatura en áreas administrativas concluido inglés intermedio- avanzado indispensable......
