CUSTOMER ASSIGNMENT SPECIALIST (REMOTE)

The Offer 100% Remote work Subsidized Adobe CC Subscription Consistent payout schedule Amazing Culture guided by our Core Values Ideal Candidate Key Objectives and Responsibilities Collaborates with cross-functional teams to ensure a balanced subscription allocation across production.
Monitors and manages production capacity for optimal workload distribution.
Balances accounts and processes production-initiated transfers for efficient resource utilization.
Assesses and oversees accounts in the Platform for effective client management.
Assigns suitable clusters or creatives to newly onboarded and transferred clients for seamless request execution.
Tracks account status updates in the Platform to promptly address client needs.
Processes client-initiated transfers endorsed by Customer Support and/or Production team for smooth transitions.
Collaborates with Customer Support to notify accounts subject to transfer due to role changes, unavailability, or contract dissolution.
Manages projects focused on streamlining customer assessment and assignment processes for enhanced efficiency.
Collects information for new contractors and updates the creative database to maintain an accurate talent pool.
Manages Slack channels for client subscriptions, facilitating seamless communication between clients and production teams.
Compiles production data for weekly and monthly summaries to support informed decision-making and resource planning.
The Profile A passion for our purpose.
to be the most helpful creative platform globally.
Exceptional attention to detail and organizational skills.
Outstanding communication and problem-solving abilities, with a talent for collaborating across multiple teams.
The capacity to analyze complex situations and devise effective solutions for client assignments and project management.
Flexibility to adapt to changing priorities and support needs in a fast-paced environment.
Skillful prioritization and organization of tasks to meet deadlines and manage multiple assignments concurrently.
Proficiency in project management and task coordination to ensure timely assignment processing.
The ability to gather and analyze production data to identify trends and opportunities for process improvement.
Successful interpretation of client design needs to ensure optimal subscription matching with the best creative team.
Business-level English proficiency for collaboration with cross-functional and international teams, including Customer Assignment Specialists, Creative Operations, Customer Support, Sales, and Support teams.
Decision-making, negotiation, and forward-thinking skills.
Familiarity with relevant software and tools for ticket management, account management, project tracking, and communication (e.
., Atlassian software, Airtable, Google Suite, Slack, etc).
Knowledge and understanding of the creative process and what constitutes good creative work.
Knowledge of Jira and Confluence.
Familiarity or experience in a creative role is a plus.
Experience in customer support or client-facing roles.
The Employer Our client is a global creative services company providing thousands of businesses with unlimited, high-quality design and illustration work at a flat rate.
Founded in Scottsdale, Arizona, our client was created to deliver reliable, affordable, and scalable creative content to any business.