COMMUNITY MANAGER - GLOBAL DATABASE USER GROUPS

We are looking for an experienced Community Manager to lead our efforts to engage, grow, and empower our amazing Oracle User Group community.
In this role, you’ll look after the program management, execution, and operations for key Oracle User Groups (OUG) with strong Oracle Database membership.
As the Community Manager, you’ll support OUGs to identify and secure top speakers and quality content plus coordinate other resources to run successful OUG events and activities.
You’ll also support OUGs by connecting them with a variety of internal resources, including Oracle product managers.
his new role will live in the Database Product Management group on our Community team.
It is highly cross-functional, requiring partnership with fellow program managers and colleagues in multiple groups like product development, marketing, Oracle University, and more.
Champion for Oracle User Groups Act as an advocate for User Groups– be invested in their success.
Analyze the strategies and plans of the user groups and complete the development of a User Group strategic plan that maps to Oracle Database priorities.
Define support processes and manage the development of tools to empower our OUGs to succeed.
Cultivate a sense of trust, care, inclusiveness, and belonging in the OUG community Coordinate with regional field marketing, product marketing, and product management teams to provide optimal support to our OUGs Define a communication plan and manage the creation of any needed platforms.
Monitor OUG community needs and devise solutions that match Oracle objectives and resources Represent the voice of our community in cross-departmental communications, sharing trends, struggles, and sentiments Cultivate relationships and meet regularly (virtually) with OUG key collaborators to provide Oracle product information, speaker resources, training and certification benefits, in addition to evaluating and implementing new benefits.
Potential travel for in-person events in the future.
What you should have 4-7+ years of related community management experience building, managing, and scaling community programs, especially user-led or chapter programs Empathy, you understand community feedback and will put yourself in their shoes and make actionable decisions based on community objectives.
Knowledge of online community platforms and technologies.
Excellent oral and written communication, presentation, and analytical skills.
Excellent project management skills.
Strong collaboration, teamwork and critical thinking skills.
Demonstrated experience in a product marketing, program manager, or community manager role and interacting and growing a technical user community.
You have worked with cross-functional teams (Marketing, Product Management, Education) to plan and implement community programs Strong interpersonal skills, ability to develop relationships and communicate with all levels of the organization and with outside groups You can manage deadlines and work collaboratively in a fast-paced, highly dynamic environment; highly organized, with the ability to work with multiple teams in different countries Maturity to prioritize and understand where to introduce new processes without slowing things down ‍A strong generalist, you can seamlessly shift gears between different working styles and regularly learn new processes Passionate about being a community and customer advocate with a willingness to focus and commit to serve our user group members Experience at an enterprise software company is a plus As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.
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We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
We put our people first with flexible medical, life insurance and retirement options.
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Disclaimer.
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer