BILINGUAL CUSTOMER SERVICE REPRESENTATIVE VIRTUAL ASSISTANT

Cover Desk celebrates six years in the industry of helping virtual assistants pair with independent insurance agencies to help them grow, thrive, and support their agency. We offer insurance agencies access to highly educated and talented virtual assistants in Monterrey, Mexico.

JOB SCOPE

As a virtual assistant to Cover Desk Mexico, you will represent and support a USbased insurance agency to serve as their Bilingual Customer Service Representative Virtual Assistant, but are required to be based out Monterrey,Mexico. You will support the agency to provide insurance customer service and backoffice assistance which may include bilingual phone support in both English and Spanish.

JOB SUMMARY

Are you a bilingual people person eager to deliver worldclass customer service Does being part of a highperforming team where your contributions are measured and recognized excite you Are you based out of Tijuana area and willing to attend training before transitioning to your new client If so, keep reading

JOB REQUIREMENTS

College degree andor 3 years of work experience preferably in a BPO andor customer service or insurance industry.
Candidate must possess excellent communication skills which include neutral accent and be comfortable speaking, writing, and reading in English
Demonstrate the ability to receive inbound bilingual telephone calls from insurance customers that require basic customer service assistance
Ability to potentially transfer select inbound telephone calls to internal licensed employees to further assist the customer
Ability to multitask and assist with insurance transactions per phone call using multiple insurance tools and applications
Spirited to work as a teamplayer and will directly report to leadership in the United States
Must be outgoing, enthusiastic, friendly, and sociable with a contagious positive attitude
Must have highspeed home internet with a minimum of 20 mbps
Must have a quiet and private dedicated workspace to efficiently work from home
Must live in the Monterrey area only.
Cover Desk Mexico is looking for extraordinary, talented Bilingual Customer Service Representatives who are interested in using the power of their voice to help USbased insurance customers.

We are interested in candidates that are available for immediate hire as a Bilingual Customer Service Representative Virtual Assistant to handle inbound and or outbound calls for a USbased insurance company. You will be empowered with two weeks of training by a Cover Desk employee to ensure that you can deliver incredible service to their insurance customers. All employees will be required to sign onboarding documents and pick up computer equipment in Monterrey.

WHAT WE WILL OFFER YOU

FullTime Employee with competitive compensation 16,50017,500 MXN which includes bonus eligibility. Additional compensation for US Insurance Industry Experience.
Paid twoweek training at starting wage
Set schedule Monday Friday supporting US business hours, fixed day shift with Saturday and Sunday rest day
Vacation Days which includes 8 US Holidays, Vacation Prime, and Aguinaldo
Mexico Law Benefits
Supportive culture which promotes recognition and feedback
Education

Bachelors or equivalent Preferred
Language

English Required
Spanish Required
Job Type Fulltime

Salary 16,500.00 per month

Job Type Fulltime

Pay 16,500.00 17,500.00 per month
Bolsa de trabajo México ofrecemos puesto de Bilingual Customer Service Representative para el sector de Atencion a clientes en la empresa Cover Desk Mexico de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.