Project manager

Job responsibilities:
	In charge of managing the project plan
	Keep activities execution updated and facilitate follow-up
	Elaborate multiple reports on project performance
	Support to the Team in solving issues and liaising with other IT areas  
	Support to the microservice and API release process into different environments prior to Production environment
	Addressing project risks, issues, and action items
	Follow-up on detected defects during SIT and UAT


Achievements:
	Stabilization of the weekly reports as a single source of project status
	Reduction of pending items and turnaround time from the status reports
	Early deviation identification from baseline due to incorrect planning and estimating

Job responsibilities:
	In charge of governance for the TEMENOS Mexico CoE
	Project control and execution for T24 Projects in LATAM
	Coaching resources in adopting CoE and Cognizant methodologies and best practices 
	Resource management for T24 projects
	Bid support for T24 initiatives in LATAM  

Achievements:
	Support for local Talent Acquisition for hiring resources. The headcount grew from 9 to 29 in six months
	Keep resource occupancy at 90% 
	Definition and execution of training path for JAVA resources
	Stabilization of the SLC process for existing customers

Job responsibilities:
	In charge of managing the PMO for the project
	Keep plans updated and facilitate follow-up
	Elaborate multiple reports on project performance
	Support to the Team in TEMENOS Implementation Methodology artifacts elaboration  
	Support to the Project Manager in conducting regular status reports and meeting
	Addressing project risks, issues, and action items
	Follow-up on tickets regarding T24 issues at SIT and UAT


Achievements:
	Stabilization of the weekly reports as a single source of project status
	Reduction of pending items and turnaround time from the status reports
	Early deviation identification from baseline due to customer lack of performance

Job responsibilities:
	In charge of governance, execution, and control for two service desks (60+ headcount) with LATAM and Brazil coverage.
	Project initiation for another service desk for LATAM. 
	Coaching service desk managers for keeping KPIs and SLAs. 
	Resource management for multiple projects
	In charge of end-to-end project execution in the Banamex account. 
	Projects include Dataware House, BI, and ESB technologies as well as system support and application developments with Ab Initio and TIBCO tools. 
	Account headcount was 60+ in Mexico, Guadalajara, and India locations
	Bid lead for various bids in the LATAM market around Wipro services, e.g. Testing, Analytics and Information Management, Infrastructure, Core banking implementation, Siebel CRM implementation, and OFSSA analytics. 
	Subject Matter Expert in the banking domain.

Achievements:
	Transition and Go-Live for two Services Desks that support LATAM and Brazil End Users
	Pre-sales support for Application Development, Support and Maintenance proposals
	Project delivery at Banamex accounts in several LoB, e.g. Rainbow Project, Business Intelligence, ESB, AFORE
	Increased CSAT and Employee Satisfaction indexes
	Reduction of overdue for accounts receivable
	Stabilization of the SLC process and Customer relationship

Job responsibilities:
	In charge of managing application continuity and application maintenance such as BPM applications for new product selling and debit cards disputes as well as branch servicing portals user and credentials maintenance
	Support in new requirements for End User Profiling and Debit Cards Operations
	Second level of support for Ticketing System
	Support in the change control process


Achievements:
	Stabilization of front desk applications, e.g. Account creation, Credit Origination, and Account Executive Platform
	Reduction of resolution time in L2 tickets for the front desk applications
	Quality Assurance for Change Control in the front desk applications

Job responsibilities:
	Requirements determination
	Functional specifications definition
	Software factory liaison with India team
	UAT support
	Customer support coordinator
	Acting project manager

Achievements:
	CECOBAN certification for ACTINVER bank
	PRLV implementation and roll-out
	Reduction in turnaround time for Software Factory deliverables/fixes
	Production support for F/X, Teller, SPEI, and CECOBAN operation
	Second phase project management
	Support for the local office Startup

Job responsibilities:
	Requirements determination
	Functional specifications definition
	Software factory liaison with India team
	End-to-end implementation and support for core banking modules
	End-user training for core banking modules

Achievements:
	Reengineering of credit origination process for Sociedad Hipotecaria Federal
	Project execution and closing for Sociedad Hipotecaria Federal
	Process workflow training for FICOHSA bank (Honduras) and APAP (Dominican Republic)
	Core and Customer modules implementation for BANCOLDEX (Colombia)