Interprete/traductor

Martha E. Perez
Priv. Cardenet 121 Fracc. Real Toledo
Pachuca de Soto, Hgo 42119 Mexico
Marthprz@yahoo.com
00 52(771)266-9758
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OBJECTIVE
Seeking a position where I can employ my marketing  abilities for the profit of the organization, adapting and evolving within growing environments.
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PROFESSIONAL PROFILE
•          Highly responsible, well organized, and self-motivated.
•           Excellent written and oral communication skills.
•          Can perform high volume calls in a stressful telemarketing call center environment.
•         Technical skills experience, Windows, Words, Excel, Lotus Power Point, Outlook, AS/400 
          Rumba, MYOB Premier, SPS Commerce, EDI Outside Experts, 10 Key.
•           Bilingual, English/Spanish.
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AREAS OF EXPERTISE
•           Customer service. Dealt with high volume calls, familiar with multiple phone lines, assist 
            customers with their needs.
• .         Call-in center, customer service representative. Handled escalated calls while updating data in
            in customers files.
•           Data entry clerk. Attended to daily inventory control for shipping and receiving department for
             statistical applications.
•          HR. Payroll, processing weekly payroll as well as assisting the HR department.
•           Confirming correct payment to vendors / reviewing paperwork from docks to be approved by 
            brokers.
•           Accounting Dept. orders, ship orders, keep records on day to day inv., keep 
            records of staff productivity.
•           Collections Dept. Contact customers in regards to their payments, printing and e-mailing inquiries
            via e-mail, fax and telephone.
•           Operation of high volume on in-bound and out-bound phone calls, familiar with multiple phone  lines.
 
EXPERIENCE
Inventory Assistant
Office Team, DMF lighting, Carson .Ca                                                                                                        08/09 – 5/10
•           Inventory count.
•           Updating daily inventory production line.
•           Maintaining warehouse inventory up-to date.
   
Accounting Assistant                                                                                                                                      06/08 – 05/09 
Office Team, Soft line Home Fashions., Inc., Gardena ,  CA
•          Provided direct assistance to chief financial officer in gathering correct information for reviewing 
           and making payments for docks / preparing information and payments to be approved by brokers.
•          Confirming correct payments to vendors as well as documenting information for future uses.
•           Processing and closing weekly payroll.
•          Collecting office expense/ paying/recording office expense bills.
Data Entry                                                                                                                                                       05/07 – 03/08
Toyota Motor Sales, USA, Inc.•        Operates data entry device by correcting and updating daily information.
•        Record and verify a variety of standard and complex coded tickets and statistical
   Source data into AS400 application system.
•         Processed daily inventory control for the complete department.
•         Assistance in shipping and receiving by providing the correct paperwork.
 
Call Center, Customer Service Rep/Administrative Assistant                                                                                                                       
Kole Imports., Carson , CA                                                                                                                             04/04 – 03/07 
•          Assisting sales representatives with providing correct and accurate information from and to the
•         customer.
•          Assisting customer service by updating and managing payments on behalf of sales rep.
•          Composing correspondence for collections dept.
•          Dealing with high volume of inbound and outbound phone calls assisting receptionist.
•          Closely working with company presidents by providing weekly and monthly expense reports.
 
Residential Assistant/ Call-in Center                                                                                                               10/04 – 11/05 
Rainbow Services., San Pedro. , CA
•          Operated phone interviews in assisting with clients.
•          In charge of providing and maintaining control of Safe House.
 
Call-in Center  Customer Service                                                                                                                     01/00 – 03/04 
Sears, Carson. ,  CA
                •          Handled high volume calls.
•           Administrating customer protection agreements.
•           Adjusting and accommodating customer with correct protection plan.
•          Adjusting to in-bound as well as out-bound ph calls.
•           Arranging customers with repair appointments and doing follow-up appointments.
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EDUCATION 
Bachelor Associates. Major Psychology, minor Marketing. – CSUDH., Carson , CA