Atención al cliente

MARCELA WENDOLY GIL

I am a mature, positive and hardworking individual, who always strives to achieve the highest standard possible, at any given task. I possess excellent communication skills, and I have the ability and experience to relate to a wide range of people. I enjoy learning new things, I can work very well under pressure and I have the sales experience to handle customer complaints and solving problematic situations.
Motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven.






Experience
ASG Asesores – Cabo San Lucas: Bilingual Customer service & Migration documents
•	Translate documents, articles and meetings between representatives and clients.
•	Follow up on job offers for Visa/temporal and permanent residence.
•	Help with delivering  payments and processing invoices/billings.
Hacienda Encantada - Cabo San Lucas: Sales executive, Net center.
•	Similar operation as in call centers, contacting referral guests.
•	Offering mini-vacations, all inclusive am up grades.
Cabo Fitness- Cabo San Lucas: Receptionist
•	Greeting members and newcomers.
•	Offer lockers and responsible of keys.
•	For newcomers, explain memberships and offer promotions going on for events or month.
•	Charge monthly memberships and automatic billing.
•	Make monthly tax report for the accountant.
•	Make monthly report for checks used and general expenses.
•	Opening and closing Gym, turning off/on all equipment.
•	Take assistance for Pilates and Fitness  classes.
•	Arranging and keeping count of inventory (drinks, food and clothes).
Cabos Sailing - Cabo San Lucas: Customer Service & Booking Agent 
•	Opening & closing office. (Including alarms) 
•	Answering phones and emails, as well  Trip advisor, Airbnb, Viator, etc. 
Ordering food for all employees and cruises. ( Mexican food, sushi and special events with a chef).


Si Contables – Cabo San Lucas: Customer service
•	Elaborate contracts for new Reps in sales rooms, as well as collect all documents needed. 
•	Accompany Reps to banks, SAT, Migration, IMSS etc. 
•	Help Reps with translation. (Spanish to English)  
•	Nominal receipts. (Help explain them to Reps). 
Palmilla Golf Course – San Jose Del Cabo: Beverage Cart Girl
•	Check inventory, load beverage cart with ice as well as prepare fresh towels with Lemon Grass scent.
•	Greet players, offerings fresh towels and beverage/snacks.
•	Check golf carts for trash and cooler to reload with water and ice.
•	Reload inventory if need.
•	After shift insert sales, room charge, Folio charge, supervisor will check inventory to compare with sales.
•	Unload beverage cart and wash. Turn in reports as well.
•	Opening/Closing shift Snack Bar: Make coffee, organize and clean outside/ inside.  Prepare beverage carts for both shifts. Check requisition reports, pick up from hotel. Turn in all reports and close snack bar.
Diamante - Cabo San Lucas: Hostess
•	Welcome tours , new clients and members and hand out surveys.
•	Search in system, check in tour asking questions and verifying information.
•	Qualify tour depending on what is written on the survey, hand out tour to representative.
•	Manifest in system, make certificates ( activities, taxis, cash, breakfast coupon, tee times) and make reservations for activities.
•	At the end of the presentation handout gifts and make sure reservations are correct.
•	Make reports for taxis after golf, Fernando’s tee times, tour count ( fractional, monthly, weekly).
Grand Solmar Land’s End Resort - Cabo San Lucas : Sales Representative
•	Introduce myself. 
•	Discovery,  ask questions, ask about themselves what they do for a living where they would like to travel Etc.
•	Explain a little about our program while touring them around the property (showing model rooms).
•	Explain more about a program and wait for closer to come in and show numbers.
National Car Rental - Cabo San Lucas : Sales Agent
•	Check reservations for the day.
•	Check availability of cars.
•	If heading to hotel location, have cars ready for your reservations of the day or the following.
•	Make contracts by system or manually, insert information of client ( driver’s license and credit card).
•	Help client follow to inspection car, and sign off that everything is in order.
•	Receiving car I must inspection car interior and exterior in front of client to make sure everything is in order.
•	Process charge to credit card or cash, coupon.



Global Exchange - San Jose Del Cabo / Airport : Cash Register / Operator
•	Receive money, count each pack  of bills of different currencies.
•	Welcome each customer, introducing myself and asking for identification.
•	Inform client exchange rate, count receiving money, check that money is not fake under ultraviolet light.
•	 Exchange in system and verify amount to currency wanted.
•	Count money that will be given once or twice and verify with client that money is correct.
•	Thank customer for exchanging with us and welcome them back.

The Container Restaurant & Bar – Puerto Los Cabos : Waitress
•	Welcome clients, lead them to their table.
•	Hand out menus, offer our special and  take order for drinks.
•	Come back with drinks, take order from the menu.
•	Make sure tables are clean and in order.
•	Make sure food, drinks, checks are in order.
•	Have good communication with kitchen, bar and cash register.
•	Make sure customers are well attended and if need anything.
•	Pancho’s Restaurant -  Cabo San Lucas : Hostess
•	Welcome clients in, escort them to their table.
•	Hand out menus and explain a bit of our specials or recommendations.
•	Make sure Waiters are attending tables correctly, and if customers need anything.
•	Answer phone calls, make reservations, ask about any allergies / special events.
•	Thank customers for their visit.
EDUCATION
•	Thew Elementary:  Tempe, Arizona
•	Connelly Middle School: Tempe, Arizona
•	Kino Jr. High: Mesa, Arizona 
•	(UAS) Universidad Autonoma de Sinaloa: Choix, Sinaloa
 REFERENCES
•	Gregory Tallman : (624)-145-2246
•	Lourdes Nuñez   : (624)-117-7888
•	Fernando Castro: (624)-355-4513
PERSONAL INFORMATION
Marcela Wendoly Gil           Age: 28
Nationality: Mexican           
Birthday: February 9th, 1992
E-mail: Wen.gil921@gmail.com
Cellular:  (624)-108-6489 
Address : Prado Verde 1512, Las Praderas
Ahome, Sinaloa. 81295